Support » Plugin: Ditty News Ticker » Ticker Text is not seen

  • I am building a new website using the theme, “True Mag” and I installed the “Ditty News Ticker” plugin. I installed it and activated and went through the settings. I placed the Ditty News Ticker plugin in the Headline Sidebar of the Theme. When I save it, I can only see the Title in the Web Page…it does not show the 3 ticker texts that I created. This website is not online as I’m building a new one to replace the current active one. I’m sure it’s one little step that is missing but I can’t figure it out. Any help would be appreciated.

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  • Plugin Author metaphorcreations

    (@metaphorcreations)

    There are a few things that could be going on. Here are some possibilities (but not limited to).

    1. The issue I see most often is a javavascript error stemming from another plugin or theme that crashes the ticker’s scripts. You can test this quickly by switching your ticker to “list” mode which doesn’t require javascript. If you are able to see your ticker in “list” mode and not “scroll” or “rotate”. This is most likely the issue. Please run through this article https://metaphorcreations.ticksy.com/article/1483 to find where the issue may be coming from

    2. Some custom themes have not implemented the required wp_head() and wp_footer() function calls in their theme. https://codex.wordpress.org/Function_Reference/wp_head https://codex.wordpress.org/Function_Reference/wp_footer which are required for WordPress to render the ticker scripts. This can be tested by switching to a default theme like twentysixteen.

    3. It’s possible the text within the ticker is the same color as the background and you just can’t see it.

    There are other possibilities, but I would need to see your site to help you figure it out.

    Let me know if you find anything out based on these 3 scenarios.

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