Support » Plugin: Ditty News Ticker » Ticker content disappeared, can’t save new or update

  • Resolved suzyloonam

    (@suzyloonam)


    Been running the latest versions of free Ditty Ticker on a WP site for years with no issues. Now, the content in the ticker disappeared, and when I try to replace it and update, the content stays blank.

    New tickers remain blank. I removed the plugin and reinstalled it. Still would not save when I click ‘update.’

    I deactivated all plugins, changed theme to 2017, uninstalled the ditty ticker, reinstalled it, and it would still not save the ticker content I input after I click ‘update.’

    All plugins and themes stay updated. Using Chrome browser on a PC with Win 10.

    I had to deactivate Ditty Ticker because it just wouldn’t not work anymore!

    WordPress Environment
    Home URL http://sonowatch.org
    Website URL http://sonowatch.org
    WP Version 4.7.3
    WP Multisite No
    WP Memory Limit 40M
    Active Theme Mission WP – child 1.0.0 (by SLoonam)

    list of plugins:
    Bloom by Elegant Themes – 1.1
    Captcha by BestWebSoft – 4.2.9
    Category Featured Images by Mattia Roccoberton – 1.1.8
    Contact Form by BestWebSoft – 4.0.5
    Ditty News Ticker by Metaphor Creations – 2.1.4
    Facebook Thumb Fixer by Michael Ott – 1.6
    Feed Them Social (Facebook, Instagram, Twitter, etc) by SlickRemix – 2.1.6
    Genesis Columns Advanced by Nick Diego – 2.0.3
    Google Analytics Dashboard for WP by Alin Marcu – 4.9.6.2
    iQ Block Country by Pascal – 1.1.40
    PDF Embedder by Dan Lester – 2.8
    Regenerate Thumbnails by Alex Mills (Viper007Bond) – 2.2.6
    Share Buttons & tools to grow traffic by GetSocial.io by Getsocial, S.A. – 4.0
    Shortcodes for WooCommerce by Vint3 – 1.2.3
    Stout Google Calendar by Matt McKenny – 1.2.3
    TinyMCE Advanced by Andrew Ozz – 4.4.3
    Uptime Robot by Brian C. Welch – 1.5.1
    WooCommerce by WooThemes – 2.6.14
    WP Awesome FAQ by Liton Arefin – 4.0.6
    WP Cerber by Gregory – 4.3
    WP Remote by Human Made Limited – 2.7.6
    WP RSS Aggregator by RebelCode – 4.11.1

    Server Environment
    Operating System Linux
    Server Apache
    PHP Version 5.6.30
    PHP Allow URL fopen On
    PHP Memory Limit 256M
    Memory Usage 10.88 Mb
    PHP Max Upload Size 40M
    PHP Max Post Size 256M
    PHP Max Script Execute Time 90
    PHP Exif support Yes ( V1.4 )
    PHP IPTC support Yes
    PHP XML support Yes
    $_SERVER[HTTP_HOST] sonowatch.org
    $_SERVER[SERVER_NAME] sonowatch.org

    • This topic was modified 3 years, 4 months ago by suzyloonam.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author metaphorcreations

    (@metaphorcreations)

    You can also take a look yourself by opening your browsers developer tools when your editing a ticker and checkout the “console” tab. If there is a javascript error you would most likely see it there.

    Plugin Author metaphorcreations

    (@metaphorcreations)

    I am closing this ticket since there hasn’t been a response for over a month. The issue is most likely due to a javascript error that is unrelated to Ditty News Ticker.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @metaphorcreations I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://make.wordpress.org/support/handbook/forum-welcome/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

    **UPDATE** My ticker is now working properly again after a few subsequent updates.

    I did not share my credentials… too much to lose.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Ticker content disappeared, can’t save new or update’ is closed to new replies.