• Resolved Wanderson Silva

    (@wandersoncs)


    Hello! I have noticed that the thumbnails of the posts are not showing when a user shares it in whatsapp. Do i have to make any config in order to work? thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Thank you for reaching us. Can you please share the exported optional panel settings if possible? So that we will check the issue at our end by importing it and assist you to fix the issue immediately.

    Here is the reference tutorial for it: https://ampforwp.com/tutorials/article/how-to-import-and-export-the-amp-option-panel-settings/

    Thread Starter Wanderson Silva

    (@wandersoncs)

    Sure! Here is the shared file:
    Json

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Sorry for the delay in response, and thank you for sharing the file. Can you please check once if it’s due to any conflict by deactivating the active plugins one by one on your site and let us know back the result after testing So that we will assist you accordingly in fixing the issue?

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Can you please check once if it’s due to any conflict by deactivating the active plugins one by one on your site and let us know back the result after testing So that we will assist you accordingly in fixing the issue?

    Thread Starter Wanderson Silva

    (@wandersoncs)

    hello, i will do that and get back to you.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Sure. Once you’ve done with the check then kindly do let us know, So that we will assist you further if you need any assistance.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Hi, Kindly can you please let us have you checked? Kindly do let us know the status of the issue, So that we will assist you further if you need any assistance.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    @wandersoncs As we haven’t received a response, I’ll mark this as resolved due to inactivity. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Thumbnails not showing in whatsapp’ is closed to new replies.