Title: Thumbnails not loading
Last modified: August 20, 2018

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# Thumbnails not loading

 *  Resolved [kiranamity](https://wordpress.org/support/users/kiranamity/)
 * (@kiranamity)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/)
 * Hi,
 * Thumbnails are not showing in the Media Library. Do you know why there are not
   showing?
 * I have the regenerate thumbnails plugin active, I thought that might have been
   the issue but when I deactivate it, thumbnails still not showing.
 * Any ideas?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [David Lingren](https://wordpress.org/support/users/dglingren/)
 * (@dglingren)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/#post-10607481)
 * Thanks for your report; I regret the trouble you’re having with the thumbnail
   display. I haven’t seen this before, and I’d like to know more about the problem
   so I can investigate further. Which MLA and WordPress versions are you using?
 * You wrote “**_not showing in the Media Library._**” Can you say which of the 
   Media Library displays are affected, i.e., 1) the Media/Assistant admin submenu(
   generated by MLA), 2) the Media/Library “list” view, 3) the Media/Library “Grid”
   view, and/or 4) the “Add Media…” popup window (post/page edit screen).
 * If the problem occurs in the Grid view or the popup window, can you try disabling
   MLA’s enhancements on those windows:
    1. Navigate to the Settings/Media Library Assistant General tab
    2. Scroll down to the “Media Manager/Media Grid Enhancements section
    3. Uncheck the “Enable Media Grid Enhancements” and “Enable Media Manager Enhancements”
       boxes
    4. Scroll to the bottom of the page and click “Save Changes” to record the new 
       settings.
 * I agree that Regenerate Thumbnails should not affect the problem; I have used
   it on my system without trouble. However, you might also try disabling that plugin
   and uploading a new image to see if a thumbnail is displayed for items uploaded
   without it.
 * Any additional information you can provide will be helpful. Thanks for your help
   and your interest in the plugin.
 *  Thread Starter [kiranamity](https://wordpress.org/support/users/kiranamity/)
 * (@kiranamity)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/#post-10609893)
 * Hi,
 * I am using WordPress Version 4.9.8 and MLA Version 2.75.
 * Media Library displays that are affected are the Media/Library “list” view and
   the Media/Library “Grid” view.
 * I have also disabled MLA’s enhancements and problem still occurs.
 * Same for Regenerate Thumbnails have disabled that and still problem occurs.
 * I have to regenerate the thumbnails every time to view the thumbnails.
 * Any other suggestions?
    -  This reply was modified 7 years, 9 months ago by [kiranamity](https://wordpress.org/support/users/kiranamity/).
 *  Plugin Author [David Lingren](https://wordpress.org/support/users/dglingren/)
 * (@dglingren)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/#post-10611239)
 * Thanks for your update and the additional information. I have just run more tests
   on my own system and everything is working properly.
 * You wrote that the Media/Library views are affected. Does this mean that the 
   Media/Assistant admin submenu is working, i.e., shows thumbnails?
 * Have you tried disabling the MLA plugin entirely? Does that fix the problem?
 * You wrote “**_I have to regenerate the thumbnails every time to view the thumbnails._**”
   What does “every time” mean? Are **all** of the thumbnails missing or just the
   thumbnails for newly-added items? Does “view the thumbnails” mean that they are
   visible after you regenerate the thumbnails?
 * You wrote “**_Regenerate Thumbnails have disabled that_**“. Does that mean you
   disabled Regenerate Thumbnails, added an item, and the thumbnail did not appear?
   If you then regenerate the thumbnails for that item, do they appear?
 * If the problem is limited to newly-added items it suggests a one-time problem
   when WordPress generates the intermediate sizes. Do you have any way of looking
   at the uploads directory to see if the files are there? If they are, it means
   that the problem is in the database, not the files themselves. When you go to
   the Regenerate Thumbnails screen for an item, does it show any intermediate size
   files present?
 * If you go to the Settings/Media admin submenu, does it show the right dimensions
   for the Thumbnail size? Is the “Crop thumbnail…” box checked?
 * Thanks for your patience and understanding, and your help with these additional
   questions.
 *  Thread Starter [kiranamity](https://wordpress.org/support/users/kiranamity/)
 * (@kiranamity)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/#post-10658691)
 * Hi,
 * I hope this may help solve the problem, when I upload an image I get this error:
 * **Fatal error:** Uncaught Exception: Table ‘upstix.wp_pmxi_images’ doesn’t exist
   in /home/capselhomes/public_html/wp-content/plugins/wp-all-import/models/model/
   record.php:78 Stack trace: #0 /home/capselhomes/public_html/wp-content/plugins/
   wp-all-import/actions/add_attachment.php(22): PMXI_Model_Record->insert() #1 /
   home/capselhomes/public_html/wp-includes/class-wp-hook.php(286): pmxi_add_attachment(
   5284) #2 /home/capselhomes/public_html/wp-includes/class-wp-hook.php(310): WP_Hook-
   >apply_filters(NULL, Array) #3 /home/capselhomes/public_html/wp-includes/plugin.
   php(453): WP_Hook->do_action(Array) #4 /home/capselhomes/public_html/wp-includes/
   post.php(3620): do_action(‘add_attachment’, 5284) #5 /home/capselhomes/public_html/
   wp-includes/post.php(5004): wp_insert_post(Array, true) #6 /home/capselhomes/
   public_html/wp-admin/includes/media.php(382): wp_insert_attachment(Array, ‘/home/
   capselhom…’, 0, true) #7 /home/capselhomes/public_html/wp-admin/async-upload.
   php(81): media_handle_upload(‘async-upload’, 0) #8 {main} thrown in /home/capselhomes/
   public_html/wp-content/plugins/wp-all-import/models/model/record.php on line 
   78
 * For info the site is:- [https://capselhomes.com](https://capselhomes.com)
 *  Plugin Author [David Lingren](https://wordpress.org/support/users/dglingren/)
 * (@dglingren)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/#post-10661268)
 * Thanks for your update and for including the full text of the error you are getting;
   very helpful.
 * I was able to match `/plugins/wp-all-import/` to this Plugin:
 * WP All Import: [Import any XML or CSV File to WordPress](https://wordpress.org/plugins/wp-all-import/)
 * I installed and activated this plugin on my test system. I matched the `/plugins/
   wp-all-import/models/model/record.php:78` location back to the code and verified
   that this error is caused by a missing or damaged table in your site’s database.
 * After activating the plugin I was able to upload a new image to my Media Library
   without errors, and each upload adds a row to the `wp_pmxi_images` database table.
   I then changed the table name to simulate the damage in your database. Uploading
   images after that threw the same error you reported above, and the images uploaded
   have no thumbnail, just as you first reported. Disabling the WP All Import plugin
   avoids the error and allows successful uploads.
 * Your missing thumbnail problem is caused by a problem in the WP All Import plugin,
   not MLA. On my system, disabling and re-activating WP All Import added the missing
   table back to the database. I also tried deactivating, deleting, re-installing
   and activating the plugin. This also worked, but I don’t know if it would cause
   loss of data.
 * I am marking this topic resolved, since MLA is working properly and the problem
   is caused by a different plugin. You can try the fixes that worked for me or 
   raise a topic in the support forum for WP All Import. If there’s anything else
   I can do, post an update here. I hope you find a quick and successful resolution
   for the problem.
 *  Thread Starter [kiranamity](https://wordpress.org/support/users/kiranamity/)
 * (@kiranamity)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/#post-10662401)
 * Great, this was indeed the issue.
 * Thank you for your help and support.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Thumbnails not loading’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [kiranamity](https://wordpress.org/support/users/kiranamity/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-not-loading-6/#post-10662401)
 * Status: resolved