Title: Thumbnails missing
Last modified: April 20, 2024

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# Thumbnails missing

 *  Resolved [MiKemp](https://wordpress.org/support/users/mikemp/)
 * (@mikemp)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-missing-9/)
 * Since the last WP update thumbnails are missing on 7 of 13 sites on orion.managewp.
   com. Disconnect/reconnect does not fix it.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/)
 * (@ddragovic)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-missing-9/#post-17702064)
 * Hi Michael,
 * For generating thumbnails, we use Chrome Headless, and we wait 2 seconds for 
   the website to get loaded in order to grab the thumbnail. This should mean, that
   if your website doesn’t load in that 2 sec, or if some elements don’t load, we
   will pick up what is on the website at the 2 seconds mark.
 * Have you tried to manually refresh the thumbnails from the dashboard?
 * This option is located in website settings, beneath the website thumbnail on 
   the dashboard.
 * Let me know if this helped.
 * Kindly.
 *  [Radovan](https://wordpress.org/support/users/radovand/)
 * (@radovand)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-missing-9/#post-17703209)
 * Hi,
 * I have the same problem for most of the sites I manage with ManageWP. Instead
   of thumbnails it shows Error 403.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Thumbnails missing’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Radovan](https://wordpress.org/support/users/radovand/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-missing-9/#post-17703209)
 * Status: resolved