Support » Fixing WordPress » Thumbnails in Media Library are blank, "Image Data Does Not Exist"

  • Media Library still lists all the previous files, and allows me to upload new files, but all the Thumbnails are white.

    Step 1: View Library. All thumbnails are white.

    Step 2: Click on Image name to enter the Image Editor, then click “Edit Image” button.

    Step 3: …and “Image Data Does Note Exist” error appears.

    FTP Permissions on the folder: 755
    FTP Permissions on the file from screenshots: 644

    I have already attempted to disable all plugins. Didn’t fix it.

    I then switched to the Twenty-Eleven Theme. Didn’t fix it.

    I’m pretty sure this happened when I upgraded to 3.4.2. I have another WP site running on the same host, in a near identical setup as the problem site, running 3.4.1. I can see Thumbnails there just fine.

    I just re-installed 3.4.2. Didn’t fix it.

    Any other ideas here? Thx!

Viewing 10 replies - 1 through 10 (of 10 total)
  • esmi


    Forum Moderator

    Check your uploads path in Settings->Media. It should be blank in most installs.

    For me Step 1 -2 are happening to me. I’ve upgraded to 3.4.2 and moved from a different server and now all Media thumbnails are white. If I go through step 3, it takes me to the page and I get a text link to the image, click the image and it shows up in the browser as if I right clicked the image and clicked VIEW IMAGE. If I take the URL of the image, paste it in the browser url, it appears. But EVERYTHING in my MEDIA from the move of the site, is a white thumbnail. If I add a new image, the thumbnail appears.



    Forum Moderator

    Please post your own topic. Your problem – despite any similarity in symptoms – is likely to be completely different.

    My uploads path was set to the following:

    I had a problem 2 years ago when switching to this web host where uploaded items were going into the “ether”. Setting this path fixed the problem.

    For troubleshooting purposes, I blanked out the Uploads Path. All thumbnails remian blank / white.

    With the Upload Path empty, I uploaded a new image file. The new file uploaded, but had the blank / white image thumbnail. And clicking on it to Edit Image gave me the “Image Data Not Found…” error message once again.

    So that doesn’t appear to be the problem. Any other suggestions?

    @geekygirdy, it sounds like we do have the exact same problem. I suspect a database issue, but I really don’t know much about WP databases. I’m not even sure which of these tables contain the image metadata.

    Can you post a screenshot of your WP database as viewed in PHPmyadmin? Maybe we can compare the two and find a link.



    Forum Moderator

    Can you post a link to a page containing one of these missing images?

    Apologies for my delayed reply…

    Here’s a page that has the problem:



    I have the same issue…any resolution?

    Cecilywiggins, unfortunately none at this time. For the time being, I’m just uploading images via FTP and linking to them in posts manually. Sort of hokey, but it works until there’s a fix.

    I’ve been working with WordPress since as far back as 2005 and although WP has added some enormous upgrades and most recently the image editor enhancements…I wish this feature came as part of the basic install.

    However, until they do…here’s the two fixes:
    First – You want your thumbnails to re-appear…..access your server through FTP and then select the image folder…such as 2013….right click and select “file permissions”…when the settings pops up…make sure you have 755 as the numeric value…and then towards the bottom, make sure you put a checkmark in “recursive into subdirectors”…what this will do is force thumbnails to be recreated or re-linked. But make sure you do this for each image folder…not for wp-content folder in general but each image folder which are usually created by Year.

    Second – If you prefer to load them into your site through http://FTP…get yourself this plugin: Add From Server
    This plugin will allow you to extract the image from the FTP server and “re-load” the image into your media library and it will regenerate your thumbnails as well.

    Hope that helps if you’re still having these issues. Thanks again, RC

Viewing 10 replies - 1 through 10 (of 10 total)
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