Title: Thumbnails distorted
Last modified: May 18, 2017

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# Thumbnails distorted

 *  Resolved [loades](https://wordpress.org/support/users/loades/)
 * (@loades)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/thumbnails-distorted/)
 * I’m absolutely new to this but have been trying for several hours to set up a
   gallery web page. Please see [http://nsab.org.uk/1a](http://nsab.org.uk/1a) for
   the problem – distorted thumbnail images. It must be simple to correct but I 
   just can’t see how 🙁

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/)
 * (@huge-it-support-1)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/thumbnails-distorted/#post-9147822)
 * Dear loades,
 * Thank you for contacting us.
    Please, be kindly informed that we have checked
   the website link you have provided. The images are distorted because of the width
   and height sizes. In the case, if you increase the height value, the images can
   be displayed properly. But we have to admit that these options are available 
   in the Premium version of the plugin. You can make the changes from the General
   Options and set the “Element’s Image Behaviour” to “Natural”. But we will be 
   glad to open access to those options for you if you still refer to use the Free
   plugin and have no chance to upgrade 😉 Just drop us an email and we will guide
   you through.
 * Please, let us know if you have additional questions
 * Regards,
 *  [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/)
 * (@huge-it-support-1)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/thumbnails-distorted/#post-9183324)
 * It has been one week, we are marking the ticket as resolved, because it is site
   specific and we have got no reply. Feel free to reply at any time with more information
   on this issue or un-resolve the topic if you do return to the ticket with a reply.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Thumbnails distorted’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/portfolio-gallery_eb4c4e.svg)
 * [Portfolio Gallery - Photo Gallery](https://wordpress.org/plugins/portfolio-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/portfolio-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/portfolio-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/portfolio-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/portfolio-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/portfolio-gallery/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [huge-it-support-1](https://wordpress.org/support/users/huge-it-support-1/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/thumbnails-distorted/#post-9183324)
 * Status: resolved