Title: thumbnails
Last modified: December 16, 2023

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# thumbnails

 *  [depber](https://wordpress.org/support/users/depber/)
 * (@depber)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/thumbnails-142/)
 * Hello, I use the plug-in on several sites.
   In the dashboard, some sites no longer
   display the site image. By refreshing the thumbnail it doesn’t change.Thanks 
   for your help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthumbnails-142%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/)
 * (@ddragovic)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/thumbnails-142/#post-17314355)
 * Hello there,
 * I apologize for the delay in getting back to you. It seems that we missed your
   request and I am truly sorry for any inconvenience this may have caused.
 * Could you kindly let me know if you are still experiencing any issues with the
   website thumbnails on your sites? If yes, we would be more than happy to assist
   you in resolving this matter as quickly as possible when you open a support ticket
   at [helpdesk@managewp.com](https://wordpress.org/support/topic/thumbnails-142/helpdesk@managewp.com?output_format=md)
   so that we can take a closer look.
 * Thank you for your patience and understanding.
 *  Thread Starter [depber](https://wordpress.org/support/users/depber/)
 * (@depber)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/thumbnails-142/#post-17314620)
 * Good morning
   Recently the display of thumbnails on certain sites is not perfect,
   I no longer have the image but just the menu. This doesn’t interfere with operation,
   but before it was better.Maybe it’s due to the sites….
 *  Plugin Support [ddragovic](https://wordpress.org/support/users/ddragovic/)
 * (@ddragovic)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/thumbnails-142/#post-17316995)
 * Hey again,
 * Most probably it’s due to the sites, more precisely with the first contentful
   image. We use Chrome Headless for this feature and we wait 0.5 seconds after 
   the website has loaded to grab the thumbnail. This means that if your website
   doesn’t load in that 0.5 seconds, or if some elements don’t load, we will pick
   up what is on the website at the 0.5 second mark. I have just checked the [green-bati.fr](http://green-bati.fr/)
   and it shows 2.3 seconds which exceeds the 0.5 second mark.
 * When the first contentful image is being loaded under that mark the thumbnail
   will load normally.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘thumbnails’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [ddragovic](https://wordpress.org/support/users/ddragovic/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/thumbnails-142/#post-17316995)
 * Status: not resolved