Title: Thumbnail preview not working Last modified: August 24, 2016 --- # Thumbnail preview not working * Resolved [Chiro De Keten](https://wordpress.org/support/users/chiro-de-keten/) * (@chiro-de-keten) * [11 years ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/) * Hi there! * First of all: thanks for this amazing plug-in, I’m really satisfied with the way it works. However, since the most recent update, some of my albums don’t show thumbnails any more. If you click the thumbnail, the image loads but the thumbnail itself is just a gray box. When I debug in Chrome, it says that the images could not be retrieved with the error code 403: Forbidden. My two most recent albums seem to work however, it’s for older albums that this does not work. Here is an example of a non-working page: [http://chirodeketen.be/sympathisantenfeestje-2014/](http://chirodeketen.be/sympathisantenfeestje-2014/) * Kind regards * Robin * [https://wordpress.org/plugins/fb-photo-sync/](https://wordpress.org/plugins/fb-photo-sync/) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/) * (@mauteri) * [11 years ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164395) * Yes, sometimes if you use Facebook links directly rather than importing them to WordPress, the links appear to change. If you click the “sync” link it should correct the problem. * Thread Starter [Chiro De Keten](https://wordpress.org/support/users/chiro-de-keten/) * (@chiro-de-keten) * [10 years, 11 months ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164472) * Hi Mike * Sorry for the late reply. This does not however seem to resolve the problem. When I press sync something flashes but nothing happens. * Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/) * (@mauteri) * [10 years, 11 months ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164473) * No worries. Are you using the latest version of the plugin (version 0.5) and have you created a Facebook App and hooked it up to the plugin under the “Import” tab. These things are required now since Facebook deprecated the older version of the API I was utilizing. If it’s not that, let me know. There are a few things in the plugin I have to optimize which are on my list to do. * Thanks, Mike * Thread Starter [Chiro De Keten](https://wordpress.org/support/users/chiro-de-keten/) * (@chiro-de-keten) * [10 years, 11 months ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164475) * Yes I have created such an app. I don’t know if this matters but in the developer‘ area’ of Facebook it says ‘Not available to all users because your app is not live’ ([http://i.imgur.com/cY7dSOD.png](http://i.imgur.com/cY7dSOD.png)). Does this have anything to do with it? * Secondly, when I enter my app id under “Import” I get two things. 1) Log in with facebook and show albums. However, when I press “Log in” it gives me this error: [http://i.imgur.com/f8v3bPi.png](http://i.imgur.com/f8v3bPi.png) * 2) Find albums on a public page (which I believe is what I need to do). It gives me this error: [http://i.imgur.com/rzQeRKU.png](http://i.imgur.com/rzQeRKU.png) * Regards * Thread Starter [Chiro De Keten](https://wordpress.org/support/users/chiro-de-keten/) * (@chiro-de-keten) * [10 years, 11 months ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164476) * Never mind, just found the fix 🙂 You have to make sure Web OAuth is enabled in your app and add the URL from where you’re logging in. You migth want to add this to your plugin description/installation 😉 * Regards * Thread Starter [Chiro De Keten](https://wordpress.org/support/users/chiro-de-keten/) * (@chiro-de-keten) * [10 years, 11 months ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164477) * I’m marking this as resolved * Plugin Author [Mike Auteri](https://wordpress.org/support/users/mauteri/) * (@mauteri) * [10 years, 11 months ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164478) * Yup! Sorry, instructions aren’t very clear (and has been an issue for others as well). The 0.5 release I made was done in a rush because Facebook was deprecating the old API, so I didn’t put as much time into it as I wanted to. I’m in the process of working on the new release that fixes a few issues others been having. I’ll work on the instructions as well to make them more clear. Thanks! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Thumbnail preview not working’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/fb-photo-sync_5277ca.svg) * [FB Photo Sync](https://wordpress.org/plugins/fb-photo-sync/) * [Frequently Asked Questions](https://wordpress.org/plugins/fb-photo-sync/#faq) * [Support Threads](https://wordpress.org/support/plugin/fb-photo-sync/) * [Active Topics](https://wordpress.org/support/plugin/fb-photo-sync/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/fb-photo-sync/unresolved/) * [Reviews](https://wordpress.org/support/plugin/fb-photo-sync/reviews/) ## Tags * [forbidden](https://wordpress.org/support/topic-tag/forbidden/) * [thumbnail](https://wordpress.org/support/topic-tag/thumbnail/) * 7 replies * 2 participants * Last reply from: [Mike Auteri](https://wordpress.org/support/users/mauteri/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/thumbnail-preview-not-working/#post-6164478) * Status: resolved