Support » Plugin: Video Embed & Thumbnail Generator » Thumbnail generation not working

  • Resolved Skygrinder

    (@skygrinder)



    Hello, i recently moved servers and now whenever i try to generate thumbnails i get an “Can’t load video” message. The previous server had PHP5.5 and the new one has PHP7, could that be the issue here?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Kyle Gilman

    (@kylegilman)

    Do you have any trouble playing videos on the front end of your site since you moved to the new server?

    Skygrinder

    (@skygrinder)

    I’m not using the plugin in the front end, i just embed the videos in html tags and it works fine.

    Plugin Author Kyle Gilman

    (@kylegilman)

    Do you see the error in more than one browser? Are your videos hosted on the same domain as your WordPress site?

    Skygrinder

    (@skygrinder)

    Yeah i tried with firefox and chrome with the same results. The videos are hosted on the same site and the same server.

    Skygrinder

    (@skygrinder)

    Hey, it turns out it was just a bad setup with my SSL and the videos could not be loaded because they appeared to be on a different domain (non-https).

    Plugin Author Kyle Gilman

    (@kylegilman)

    Oh! Great. What was the setup exactly? I’m wondering if there’s anything I can do to autodetect a problem like that.

    Skygrinder

    (@skygrinder)

    Hey sorry for the late reply, i was just not forcing https for every resource on the website that’s all.

Viewing 7 replies - 1 through 7 (of 7 total)
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