Title: Thumbnail Edit Won't Work
Last modified: August 21, 2016

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# Thumbnail Edit Won't Work

 *  Resolved [SFZach](https://wordpress.org/support/users/sfzach/)
 * (@sfzach)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/thumbnail-edit-wont-work/)
 * Hello, I work with several customers using NextGen as their gallery on their 
   WordPress sites. I have received a few emails from clients saying that the thumbnail
   editor is broken. Most are still running 1.9.13 since there were many issues 
   we ran into with 2.0. I also used a test site and updated to 2.0.40 and the problem
   still exists there. The image is broken on the left-hand side of the screen and
   the existing thumbnail is just stationary and can’t be changed. Any help would
   be appreciated.
 * [http://wordpress.org/plugins/nextgen-gallery/](http://wordpress.org/plugins/nextgen-gallery/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/thumbnail-edit-wont-work/#post-4467585)
 * [@sfzach](https://wordpress.org/support/users/sfzach/) – We are only actively
   supporting the current version of NextGEN Gallery but it is interesting to read
   that this issue was being seen in the NextGEN Legacy version installations you
   are working with, too.
 * Have you checked for any plugin conflicts? I doubt it would be theme related 
   unless all of your customers involved are using the same theme then it could 
   be related to something with the current theme.
 * Thanks!
 * – Cais.
 *  Thread Starter [SFZach](https://wordpress.org/support/users/sfzach/)
 * (@sfzach)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/thumbnail-edit-wont-work/#post-4467588)
 * Thanks for getting back to me, Cais. The websites do have a special theme that
   all of our customers get from us and we found the problem was there. I actually
   just heard back from someone on our team who was able to find it and fix it. 
   Thanks for the quick response, though!
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/thumbnail-edit-wont-work/#post-4467589)
 * [@sfzach](https://wordpress.org/support/users/sfzach/) – Thanks for the follow-
   up response … and letting us know this has been sorted out, too!
 * – Cais.
 *  [Dan Atrill](https://wordpress.org/support/users/djadan/)
 * (@djadan)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/thumbnail-edit-wont-work/#post-4467683)
 * Hi [@sfzach](https://wordpress.org/support/users/sfzach/) – I’ve had this problem
   across versions on a site. You say you fixed it – any chance you can say how 
   please?
 * For the record, Firebug shows that when I’m trying to edit a thumbnail it shows
   a 404 error for a call to
 * [http://](https://wordpress.org/support/topic/thumbnail-edit-wont-work/?output_format=md){
   url}/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/
   admin/edit-thumbnail.php?id=2378
 * – thought that applies to any image ID.
 * Cheers
 * Dan

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Thumbnail Edit Won't Work’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
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## Tags

 * [nextgen](https://wordpress.org/support/topic-tag/nextgen/)
 * [thumbnail](https://wordpress.org/support/topic-tag/thumbnail/)

 * 4 replies
 * 3 participants
 * Last reply from: [Dan Atrill](https://wordpress.org/support/users/djadan/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/thumbnail-edit-wont-work/#post-4467683)
 * Status: resolved