Support » Plugin: Photo Gallery by 10Web - Mobile-Friendly Image Gallery » Thumbnail crops resetting by themselves

  • Resolved bergfalke1


    I make a gallery. I crop – by hand – a lot of pictures. I save. The gallery looks fine. I change something about the gallery, add tags or whatever, and all the crops are reset again. The thumbs now look very ugly, scaled not keeping the original aspect ratio. Why can’t I change anything about the gallery without the thumbs resetting?
    The funny thing is: on the server, in the /thumb/-folder, the thumbnails are still correct! If I reload all thumbnails in the options, no change.

    Also on a side note: how can I display more than 20 pictures per page in the setting up of the gallery? With 20 picture per page, drag n drop is pretty useless.

Viewing 3 replies - 1 through 3 (of 3 total)
  • So, no support. I guess, I’ll be looking for another Gallery plugin to buy.

    Plugin Support Asya


    Dear @bergfalke1,

    Sorry for not being able to attend your inquiry earlier.

    We could not recreate the issue on our end.
    We cropped the image, added a tag but it did not affect the cropped image.
    Can we please have a recording of the process if possible?

    You can determine the number of preloaded images in the gallery options:

    If you are interested in the premium version of the gallery, please contact our support team using the following form.



    Hello Asya,
    thank you for the answer. It seems that the problem has been fixed with the new update a few days ago. After updating I haven’t had the issue so far anymore. I would like to remove my passive aggressive second post, in that moment I had been very frustrated, after cropping the same 100 pictures again and again. I will mark the problem as resolved and edit my rating.
    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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