Title: Thumbnail cropping window empty
Last modified: November 22, 2018

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# Thumbnail cropping window empty

 *  Resolved [Thiago Censi](https://wordpress.org/support/users/frq/)
 * (@frq)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/)
 * Hello.
 * I am having trouble with a gallery where I cannot crop the thumbnails because
   the window for the thumbnail cropping dialogue is empty:
    [https://www.internovias.com.br/nextgen.png](https://www.internovias.com.br/nextgen.png)
 * At first I though it was something not loading correctly, a javascript file, 
   maybe. But Chrome console shows nothing.
 * I tried resetting options, to no avail.
 * Any idea how do I get this funcionality back?
 * Regards.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-10908636)
 * Hi [@frq](https://wordpress.org/support/users/frq/)!
 * I know that you have probably done that.
    But I have to ask. Did you check if
   there is an existing conflict?
 * 1.- Temporarily deactivate all your plugins except NextGen Gallery.
    2.- Is the
   problem solved? Then, it was caused by one of your plugins. Please check one 
   by one and find the one causing the problem. 3.- If the problem is not solved
   with the deactivation of the plugins, try changing to a standard WordPress theme,
   it could be a conflict with your current theme.
 * Please, keep us posted.
 * -Gaby
 *  Thread Starter [Thiago Censi](https://wordpress.org/support/users/frq/)
 * (@frq)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-10922552)
 * Yes, I did.
 * It is working locally, but the query for nextgen-gallery/products/photocrati_nextgen/
   modules/ngglegacy/admin/edit-thumbnail.php returns empty.
 * I thought it might be a JS error, but there is no error on the console, no error
   on the wp error log.
 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-10934426)
 * Hi [@frq](https://wordpress.org/support/users/frq/),
 * Sorry for the delay.
    Could you please provide us with the Server Details from“
   Gallery -> Overview -> Site Settings”
 * Thanks,
    Mihai
    -  This reply was modified 7 years, 6 months ago by [Imagely](https://wordpress.org/support/users/imagely/).
 *  Thread Starter [Thiago Censi](https://wordpress.org/support/users/frq/)
 * (@frq)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-10934979)
 * The settings say:
 * Server Settings
 * Operating System : Linux (64 Bit)
    Server : Apache Memory usage : 35.82 MByte
   MYSQL Version : 5.6.36-log SQL Mode : Not set PHP Version : 7.2.0 PHP Safe Mode:
   Off PHP Allow URL fopen : On PHP Memory Limit : 134217728 PHP Max Upload Size:
   100M PHP Max Post Size : 100M PCRE Backtracking Limit : 1000000 PHP Max Script
   Execute Time : 6000s PHP Exif support : Yes (V7.2.) PHP IPTC support : Yes PHP
   XML support : Yes Graphic Library
 * GD Version : bundled (2.1.0 compatible)
    FreeType Support : Yes FreeType Linkage:
   with freetype GIF Read Support : Yes GIF Create Support : Yes JPEG Support : 
   Yes PNG Support : Yes WBMP Support : Yes XPM Support : No XBM Support : Yes WebP
   Support : No BMP Support : Yes JIS-mapped Japanese Font Support : No
 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-10957418)
 * Hi [@frq](https://wordpress.org/support/users/frq/)
 * Thanks for providing the details. Those look just like should.
    So just to make
   sure that I have understood it well: the issue persists with NextGen Gallery 
   plugin active only and with a theme from the Twenty series?
 * Mihai
 *  [gabyimagely](https://wordpress.org/support/users/gabyimagely/)
 * (@gabyimagely)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-11206637)
 * Because it has been a month or more since your last reply, I am going to mark
   this as resolved as I assume you have found a solution. Please feel free to reply
   again if you still have questions.
 * Thanks!
 * – Gaby, Customer Support
 *  Thread Starter [Thiago Censi](https://wordpress.org/support/users/frq/)
 * (@frq)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-11209561)
 * Sorry, for the delay.
 * No, I didin’t found the solution, I suspect it may be something related to the
   server configuration, but it is a live site and I couldn’t wait, so I moved to
   another solution.
 * Thanks for the help.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Thumbnail cropping window empty’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
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 * 7 replies
 * 3 participants
 * Last reply from: [Thiago Censi](https://wordpress.org/support/users/frq/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/thumbnail-cropping-window-empty/#post-11209561)
 * Status: resolved