Thumbnail cropping window empty

  • Resolved Thiago Censi

    (@frq)


    6 years, 5 months ago

    Hello.

    I am having trouble with a gallery where I cannot crop the thumbnails because the window for the thumbnail cropping dialogue is empty:
    https://www.internovias.com.br/nextgen.png

    At first I though it was something not loading correctly, a javascript file, maybe. But Chrome console shows nothing.

    I tried resetting options, to no avail.

    Any idea how do I get this funcionality back?

    Regards.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Imagely

    (@imagely)

    6 years, 5 months ago

    Hi @frq!

    I know that you have probably done that.
    But I have to ask.
    Did you check if there is an existing conflict?

    1.- Temporarily deactivate all your plugins except NextGen Gallery.
    2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    Please, keep us posted.

    -Gaby

    Thread Starter Thiago Censi

    (@frq)

    6 years, 5 months ago

    Yes, I did.

    It is working locally, but the query for nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/edit-thumbnail.php returns empty.

    I thought it might be a JS error, but there is no error on the console, no error on the wp error log.

    Plugin Contributor Imagely

    (@imagely)

    6 years, 4 months ago

    Hi @frq,

    Sorry for the delay.
    Could you please provide us with the Server Details from “Gallery -> Overview -> Site Settings”

    Thanks,
    Mihai

    • This reply was modified 6 years, 4 months ago by Imagely.
    Thread Starter Thiago Censi

    (@frq)

    6 years, 4 months ago

    The settings say:

    Server Settings

    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 35.82 MByte
    MYSQL Version : 5.6.36-log
    SQL Mode : Not set
    PHP Version : 7.2.0
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 134217728
    PHP Max Upload Size : 100M
    PHP Max Post Size : 100M
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : 6000s
    PHP Exif support : Yes (V7.2.)
    PHP IPTC support : Yes
    PHP XML support : Yes
    Graphic Library

    GD Version : bundled (2.1.0 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : No
    XBM Support : Yes
    WebP Support : No
    BMP Support : Yes
    JIS-mapped Japanese Font Support : No

    Plugin Contributor Imagely

    (@imagely)

    6 years, 4 months ago

    Hi @frq

    Thanks for providing the details. Those look just like should.
    So just to make sure that I have understood it well: the issue persists with NextGen Gallery plugin active only and with a theme from the Twenty series?

    Mihai

    gabyimagely

    (@gabyimagely)

    6 years, 2 months ago

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

    – Gaby, Customer Support

    Thread Starter Thiago Censi

    (@frq)

    6 years, 2 months ago

    Sorry, for the delay.

    No, I didin’t found the solution, I suspect it may be something related to the server configuration, but it is a live site and I couldn’t wait, so I moved to another solution.

    Thanks for the help.

Viewing 7 replies - 1 through 7 (of 7 total)
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