Title: Thumbnail behavior
Last modified: February 29, 2020

---

# Thumbnail behavior

 *  Resolved [OpenTips](https://wordpress.org/support/users/sergeiweb/)
 * (@sergeiweb)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/thumbnail-behavior/)
 * Hello
 * My client has a website and is using your plugin to upload CSV file with all 
   goods they sell. I have configured an FTP connection so all CSV and images can
   be uploaded automatically.
 * However, after we finished with all settings and uploaded all the images I have
   started facing this issue: all products have variations and different images 
   for each variation. They (products) also have default parameters. When I click
   on this page [PAGE](http://new.xn--80aac2aaljygg2ao7i.xn--p1ai/product-category/verhnyaya-odezhda/)
   to choose a color I can see a picture of the chosen color. BUT some pictures 
   look like this: [SCREENSHOT](http://joxi.ru/DrlX46Ki0Glb0r)
 * Please help, I can’t understand what is causing this issue.
 * Thank you in advance.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthumbnail-behavior%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * (@wpallimport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/thumbnail-behavior/#post-12505044)
 * Hi [@sergeiweb](https://wordpress.org/support/users/sergeiweb/)
 * > When I click on this page PAGE to choose a color I can see a picture of the
   > chosen color. BUT some pictures look like this: SCREENSHOT
 * We’ll really have to see the import settings/data/logs to understand why that’s
   happening. Please replicate this issue on a debug site at [http://wpallimport.com/debug](http://wpallimport.com/debug)
   and open a ticket at [http://www.wpallimport.com/support/](http://www.wpallimport.com/support/)
   with the details.

Viewing 1 replies (of 1 total)

The topic ‘Thumbnail behavior’ is closed to new replies.

 * ![](https://ps.w.org/wp-all-import/assets/icon-256x256.png?rev=2570179)
 * [WP All Import – Drag & Drop Import for CSV, XML, Excel & Google Sheets](https://wordpress.org/plugins/wp-all-import/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-all-import/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-all-import/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-all-import/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-all-import/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-all-import/reviews/)

## Tags

 * [images](https://wordpress.org/support/topic-tag/images/)

 * 1 reply
 * 2 participants
 * Last reply from: [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/thumbnail-behavior/#post-12505044)
 * Status: resolved