Thumb button not appearing on loop pages, like shop and archive

  • Resolved WPinThai

    (@wpinthai)


    2 months ago

    Hi.

    Recently updated your excellent plugin (free version) from v3.2.7 to the latest version. After that/Since then, the Thumb button has stopped appearing on loop pages, like shop and archive.

    In the Settings, Button tab, Thumb button – Loop section, I have the following (unchanged from before the update) …

    Product loop – Enabled
    Hook – woocommerce_before_shop_loop_item
    Hook priority – 9
    Gutenberg compatibility – Disabled

    Please can you tell me how to get the Thumb button to appear again on products on loop pages

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Taha

    (@tahaamin)

    2 months ago

    Hello @wpinthai,

    I apologize for the delayed response.

    I’ve checked your site and reviewed the plugin settings on my end. If the issue started happening after an update, it may be related to a compatibility issue with one of your other plugins or your theme.

    As a first step, please try deactivating other plugins temporarily to see if the issue resolves. If you’d like us to take a deeper look, you’re welcome to reach out via a support ticket at support@wpfactory.com.

    Let me know how it goes.
    Best regards,

    Thread Starter WPinThai

    (@wpinthai)

    2 months ago

    Many thanks for your reply. I have found that it seems to be a compatibility issue with the Imagify plugin (and not just the latest version of it).

    Please could you test your end and let me know what to do about it

    Plugin Support Taha

    (@tahaamin)

    2 months ago

    Hello @wpinthai,

    Thank you for the update, and I’m glad to hear you were able to identify the conflict! We’re always here when you need us.

    Just to confirm, the plugin you’re referring to is Imagify Image Optimization – Optimize Images | Compress Images | Convert WebP | Convert AVIF by WP Media, correct?

    Let me know, and I’ll check from my end.

    Plugin Author Pablo Pacheco

    (@karzin)

    2 months ago

    Hi @wpinthai ,

    Please try replacing the option Buttons > Thumb button > Guide image selector with:

    img.wp-post-image, img.attachment-woocommerce_thumbnail, picture.wp-post-image, picture.attachment-woocommerce_thumbnail

    And let me know if it helps.

    Thread Starter WPinThai

    (@wpinthai)

    2 months ago

    Re: Plugin Name – Yes, that is the plugin (https://wordpress.org/plugins/imagify/)

    Re: Change Config –

    I replaced ..

    img.wp-post-image, img.attachment-woocommerce_thumbnail

    with …

    img.wp-post-image, img.attachment-woocommerce_thumbnail, picture.wp-post-image, picture.attachment-woocommerce_thumbnail

    … and Success! The Thumb button to appear again on products on loop pages

    Shall I leave it like that? Do I need to do anything else?

    Plugin Author Pablo Pacheco

    (@karzin)

    2 months ago

    Glad to hear it!

    You don’t need anything else, you can leave it like that. In that case, please consider leaving a review.

    See you 🙂

    Thread Starter WPinThai

    (@wpinthai)

    2 months ago

    Many thanks for your help!

    Simon

    Plugin Author Pablo Pacheco

    (@karzin)

    1 month, 4 weeks ago

    Anytime 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

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