Support » Plugin: Kadence WooCommerce Email Designer » THREE problems

  • Resolved aleksicbre2017


    Hi, everything is Awesome, but:
    1. Missing Mail Type: Customer Canceled Order (I can’t find this to modify, there’s just Canceled Order (for admins, I dont need this, and Customer Canceled Order is missing, I need it for customers to get this also)).
    2. Customer doesn’t get Mails for Canceled order. (checked in SMTP and no log)
    3. Sometimes I get this error after marking order as Completed:

    PS; I think I found something else, but I will write when I remember…


    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hey,
    thanks for posting!

    1. Woocommerce doesn’t have a customer canceled order email that I am aware of, I’m pretty sure to have this you would have to use a plugin that creates new emails. Something like automate woo.

    2. ^ see above.

    3. I believe from that image that is an issue related to your smtp setup. I think it would be best to show that to mailgun and see if they have a suggestion. From the litle information that is there it looks like the server tried to send a request to mailgun and it timed out.



Viewing 2 replies - 1 through 2 (of 2 total)
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