Support » Fixing WordPress » "This webpage is not available" error for login screen

  • ned4spd8874

    (@ned4spd8874)


    I’m in I.T. and we have a site that is hosted on-site. Everything was working just fine until Monday when we realized that we can no longer get to the wp-admin page. We see the “This webpage is not available ERR_CONNECTION_REFUSED” error.

    Everything else works just fine, we just can’t get to the logon page. We’ve tried different browsers and different computer, both on and off of the internal network. Now the only wrinkle is that when I am on-site on my desktop, I CAN get to the logon page. But every other computer we’ve tried cannot.

    Also, we had an outside company make some updates to the theme for the site. But it was working just fine after they made their changes. And also again, the “administrator” for the website is not that great. My job is just to provide the server and keep that up. I have nothing to do with the day-to-day operations of the website. So it’s not totally out of the question that she didn’t screw something up and is just not admitting it.

    Any ideas out there?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Alan

    (@holo-alan)

    what is the url?

    ned4spd8874

    (@ned4spd8874)

    Alan

    (@holo-alan)

    Is this the correct website http://74.93.88.147/

    If so then looks like a server config issue.

    ned4spd8874

    (@ned4spd8874)

    I’m not at the client at this time, but yes, that does look like the right address.

    What kind of config issue?

    Alan

    (@holo-alan)

    The website works fine in http just not https

    Home

    So is the secure hosting setup properly?

    ned4spd8874

    (@ned4spd8874)

    The site is hosted on-site, and neither myself of my predecessor enabled https on this site. So I don’t understand why this is happening. I’m not there right now so I can’t easily check these settings, but I can remote in to look later; but I’m not even sure what I would be looking for.

    It’s hosted on a ubuntu box and Linux isn’t my strong suite.

    Alan

    (@holo-alan)

    From here your website works perfectly on http

    Where are you seeing the errors? Secure or non-secure?

    ned4spd8874

    (@ned4spd8874)

    When going to the logon screen (wp-admin), it redirects to secure and doesn’t display the page.

    https://www.aednet.org/wp-login.php

    Alan

    (@holo-alan)

    If you have never setup https then it sounds like one of the plugins you are using is forcing https for the admin panel.

    Disable that plugin for now and you should be able to get in.

Viewing 9 replies - 1 through 9 (of 9 total)
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