Support » Plugin: Stream » From Zero to Hero, Stream 2.0 authors turned it around

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Frankie Jarrett

    (@fjarrett)

    Hi Casey! Thanks for your message here. We are getting reports of some users experiencing some problem signing in with your WP.com ID, it sounds like you are as well.

    Can you tell me what action you took that brought you to this login screen? I will get down to the bottom of this issue and get it solved. Thank you!

    I tried to sign up for an account.

    I got an Account Not Found message several times, pushed Register, and am still waiting for a password to arrive – it’s been several days.

    I’ve removed the plugin from that site and from others under my control.

    Plugin Author Frankie Jarrett

    (@fjarrett)

    Hi Casey!

    We found a bug in Jetpack that was causing SSO to break for some users, we’ve now fixed the problem.

    Would you mind trying again and letting us know?

    Thank you!

    Got one set up in a snap.

    I don’t use Jetpack on the sites where I had Stream, so I don’t know if that contributed to the issues I experienced.

    Plugin Author Frankie Jarrett

    (@fjarrett)

    No, we are using Jetpack on our WP Stream site, which was causing the issue 🙂

    If our troubleshooting here has changed your opinion of the plugin, we really would appreciate if you would reconsider the 1 star review.

    Also, when you run into issues in the future, most quality plugin authors are willing to help you in the forums without the need to leave a negative rating.

    Thank you!

    I will definitely reconsider – how do I change it?

    Sorry, I was frustrated after the waiting so long for response from Stream site itself— still waiting for the email with my account password, per the message after the last time of trying to get in.

    Plugin Author Frankie Jarrett

    (@fjarrett)

    Awesome. I actually don’t think you can change the review rating, but you can email the mods to have them take it down, then write a new one.

    And yeah, I totally understand. As plugin developers who really do care, we were frustrated as well. Thanks for your understanding and patience!

    Plugin Author Frankie Jarrett

    (@fjarrett)

    Here is where you can change your review: https://wordpress.org/support/view/plugin-reviews/stream#postform

    Plugin Author Luke Carbis

    (@lukecarbis)

    Hi Casey, I’m just following up with some of our old reviews. Would you consider changing yours?

    caseyfern

    (@caseyfern)

    Consider it done.

Viewing 10 replies - 1 through 10 (of 10 total)
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