“This site can’t be reached”

  • steven2ndgenpartners

    (@steven2ndgenpartners)


    2 years, 9 months ago

    Hi,

    I was redirected to here from WordPress.com customer assistance because they could not help with WordPress.org. They informed me that my website was not, in fact, hosted by WordPress.com but instead Google Clouds. I’ve also contacted Google Clouds assistance to see if they are of any help to my problems.

    Problem 1: Every browser that I have cannot access my website (2ndGenPartners.com) and receives the error, ‘This site can’t be reached’ or the ‘404. That’s an error’. I also cannot access the admin page (same errors). Occassionally, the website functions on Mozilla Firefox, but I do not want infrequent functionality, and I definitely want it to work on all browers.

    Attempted Solutions: I’ve tried the basic solutions such as clearing your cache and reactivating/redownloading plug-ins, but so far, none of that has worked.

    Problem 2: I am confused with WordPress.com and WordPress.org. Having never created a WordPress.org account, I have only been using WordPress.com to edit my website. Have I been only using WordPress.com as a editting tool instead of a hosting source (I thought I was hosting the website through WordPress.com). Should I continue using WordPress.com to edit my website or WordPress.org or something entirely different? I can still occasionally access the admin page for my website on Mozilla Firefox.

    Do you have any suggestions as to what I can do for Problem 1 and Problem 2?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    2 years, 9 months ago

    I am confused with WordPress.com and WordPress.org.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.org/support/article/wordpress-vs-wordpress-com/

    Your site is wordpress.org site.

    So, you are on a correct support forum.

    However, WordPress.org does not provide hosting for sites, it provides the software for other people to use their own sites on their own hosts.

    Your site opens fine for me.

    That said, what’s specifically is the issue.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    2 years, 9 months ago

    You have a DNS issue. Your domain points to two different places. You need to remove the incorrect IP address.

    [sdstern@sds-desk ~]$ nslookup 2ndgenpartners.com
Server:		127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
Name:	2ndgenpartners.com
Address: 50.87.192.198
Name:	2ndgenpartners.com
Address: 216.239.32.21

[sdstern@sds-desk ~]$ whois 50.87.192.198
[Querying whois.arin.net]
[Redirected to rwhois.unifiedlayer.com:4321]
[Querying rwhois.unifiedlayer.com]
[rwhois.unifiedlayer.com]
%rwhois V-1.5:000080:00 rwhois.unifiedlayer.com (by Unified Layer, V-1.0.0)
network:Class-Name:network
network:ID: NETBLK-UL.50.87.192.0/18
network:Auth-Area: 50.87.192.0/18
network:Network-Name: UL-50.87.192.0/18
network:IP-Network: 50.87.192.0/18
network:Organization: Unified Layer
network:Tech-Contact: netops@unifiedlayer.com
network:Admin-Contact: netops@unifiedlayer.com
network:Abuse-Contact: abuse@unifiedlayer.com
network:Created: 20121119
network:Updated: 20121119
network:Updated-By: netops@unifiedlayer.com

%ok
[sdstern@sds-desk ~]$ whois 216.239.32.21
[Querying whois.arin.net]
[whois.arin.net]

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/resources/registry/whois/tou/
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
#
# Copyright 1997-2021, American Registry for Internet Numbers, Ltd.
#

NetRange:       216.239.32.0 - 216.239.63.255
CIDR:           216.239.32.0/19
NetName:        GOOGLE
NetHandle:      NET-216-239-32-0-1
Parent:         NET216 (NET-216-0-0-0-0)
NetType:        Direct Allocation
OriginAS:       
Organization:   Google LLC (GOGL)
RegDate:        2000-11-22
Updated:        2012-02-24
Ref:            https://rdap.arin.net/registry/ip/216.239.32.0

OrgName:        Google LLC
OrgId:          GOGL
Address:        1600 Amphitheatre Parkway
City:           Mountain View
StateProv:      CA
PostalCode:     94043
Country:        US
RegDate:        2000-03-30
Updated:        2019-10-31
Comment:        Please note that the recommended way to file abuse complaints are located in the following links. 
Comment:        
Comment:        To report abuse and illegal activity: https://www.google.com/contact/
Comment:        
Comment:        For legal requests: http://support.google.com/legal 
Comment:        
Comment:        Regards, 
Comment:        The Google Team
Ref:            https://rdap.arin.net/registry/entity/GOGL

OrgTechHandle: ZG39-ARIN
OrgTechName:   Google LLC
OrgTechPhone:  +1-650-253-0000 
OrgTechEmail:  arin-contact@google.com
OrgTechRef:    https://rdap.arin.net/registry/entity/ZG39-ARIN

OrgAbuseHandle: ABUSE5250-ARIN
OrgAbuseName:   Abuse
OrgAbusePhone:  +1-650-253-0000 
OrgAbuseEmail:  network-abuse@google.com
OrgAbuseRef:    https://rdap.arin.net/registry/entity/ABUSE5250-ARIN

RTechHandle: ZG39-ARIN
RTechName:   Google LLC
RTechPhone:  +1-650-253-0000 
RTechEmail:  arin-contact@google.com
RTechRef:    https://rdap.arin.net/registry/entity/ZG39-ARIN

    The DNS servers for your domain are at bluehost.com.

    Thread Starter steven2ndgenpartners

    (@steven2ndgenpartners)

    2 years, 9 months ago

    How do I remove the incorrect IP address, but more importantly, which one is the incorrect IP address?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    2 years, 9 months ago

    Contact Bluehost support and ask them if they’re hosting your site. You’d modify the DNS through your Bluehost control panel, because they host your domain’s DNS.

Viewing 4 replies - 1 through 4 (of 4 total)
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