Support » Fixing WordPress » “This site can’t be reached”

  • steven2ndgenpartners

    (@steven2ndgenpartners)


    Hi,

    I was redirected to here from WordPress.com customer assistance because they could not help with WordPress.org. They informed me that my website was not, in fact, hosted by WordPress.com but instead Google Clouds. I’ve also contacted Google Clouds assistance to see if they are of any help to my problems.

    Problem 1: Every browser that I have cannot access my website (2ndGenPartners.com) and receives the error, ‘This site can’t be reached’ or the ‘404. That’s an error’. I also cannot access the admin page (same errors). Occassionally, the website functions on Mozilla Firefox, but I do not want infrequent functionality, and I definitely want it to work on all browers.

    Attempted Solutions: I’ve tried the basic solutions such as clearing your cache and reactivating/redownloading plug-ins, but so far, none of that has worked.

    Problem 2: I am confused with WordPress.com and WordPress.org. Having never created a WordPress.org account, I have only been using WordPress.com to edit my website. Have I been only using WordPress.com as a editting tool instead of a hosting source (I thought I was hosting the website through WordPress.com). Should I continue using WordPress.com to edit my website or WordPress.org or something entirely different? I can still occasionally access the admin page for my website on Mozilla Firefox.

    Do you have any suggestions as to what I can do for Problem 1 and Problem 2?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    I am confused with WordPress.com and WordPress.org.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.org/support/article/wordpress-vs-wordpress-com/

    Your site is wordpress.org site.

    So, you are on a correct support forum.

    However, WordPress.org does not provide hosting for sites, it provides the software for other people to use their own sites on their own hosts.

    Your site opens fine for me.

    That said, what’s specifically is the issue.

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    You have a DNS issue. Your domain points to two different places. You need to remove the incorrect IP address.

    [sdstern@sds-desk ~]$ nslookup 2ndgenpartners.com
    Server:		127.0.0.53
    Address:	127.0.0.53#53
    
    Non-authoritative answer:
    Name:	2ndgenpartners.com
    Address: 50.87.192.198
    Name:	2ndgenpartners.com
    Address: 216.239.32.21
    
    [sdstern@sds-desk ~]$ whois 50.87.192.198
    [Querying whois.arin.net]
    [Redirected to rwhois.unifiedlayer.com:4321]
    [Querying rwhois.unifiedlayer.com]
    [rwhois.unifiedlayer.com]
    %rwhois V-1.5:000080:00 rwhois.unifiedlayer.com (by Unified Layer, V-1.0.0)
    network:Class-Name:network
    network:ID: NETBLK-UL.50.87.192.0/18
    network:Auth-Area: 50.87.192.0/18
    network:Network-Name: UL-50.87.192.0/18
    network:IP-Network: 50.87.192.0/18
    network:Organization: Unified Layer
    network:Tech-Contact: netops@unifiedlayer.com
    network:Admin-Contact: netops@unifiedlayer.com
    network:Abuse-Contact: abuse@unifiedlayer.com
    network:Created: 20121119
    network:Updated: 20121119
    network:Updated-By: netops@unifiedlayer.com
    
    %ok
    [sdstern@sds-desk ~]$ whois 216.239.32.21
    [Querying whois.arin.net]
    [whois.arin.net]
    
    #
    # ARIN WHOIS data and services are subject to the Terms of Use
    # available at: https://www.arin.net/resources/registry/whois/tou/
    #
    # If you see inaccuracies in the results, please report at
    # https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
    #
    # Copyright 1997-2021, American Registry for Internet Numbers, Ltd.
    #
    
    NetRange:       216.239.32.0 - 216.239.63.255
    CIDR:           216.239.32.0/19
    NetName:        GOOGLE
    NetHandle:      NET-216-239-32-0-1
    Parent:         NET216 (NET-216-0-0-0-0)
    NetType:        Direct Allocation
    OriginAS:       
    Organization:   Google LLC (GOGL)
    RegDate:        2000-11-22
    Updated:        2012-02-24
    Ref:            https://rdap.arin.net/registry/ip/216.239.32.0
    
    OrgName:        Google LLC
    OrgId:          GOGL
    Address:        1600 Amphitheatre Parkway
    City:           Mountain View
    StateProv:      CA
    PostalCode:     94043
    Country:        US
    RegDate:        2000-03-30
    Updated:        2019-10-31
    Comment:        Please note that the recommended way to file abuse complaints are located in the following links. 
    Comment:        
    Comment:        To report abuse and illegal activity: https://www.google.com/contact/
    Comment:        
    Comment:        For legal requests: http://support.google.com/legal 
    Comment:        
    Comment:        Regards, 
    Comment:        The Google Team
    Ref:            https://rdap.arin.net/registry/entity/GOGL
    
    OrgTechHandle: ZG39-ARIN
    OrgTechName:   Google LLC
    OrgTechPhone:  +1-650-253-0000 
    OrgTechEmail:  arin-contact@google.com
    OrgTechRef:    https://rdap.arin.net/registry/entity/ZG39-ARIN
    
    OrgAbuseHandle: ABUSE5250-ARIN
    OrgAbuseName:   Abuse
    OrgAbusePhone:  +1-650-253-0000 
    OrgAbuseEmail:  network-abuse@google.com
    OrgAbuseRef:    https://rdap.arin.net/registry/entity/ABUSE5250-ARIN
    
    RTechHandle: ZG39-ARIN
    RTechName:   Google LLC
    RTechPhone:  +1-650-253-0000 
    RTechEmail:  arin-contact@google.com
    RTechRef:    https://rdap.arin.net/registry/entity/ZG39-ARIN
    
    

    The DNS servers for your domain are at bluehost.com.

    Thread Starter steven2ndgenpartners

    (@steven2ndgenpartners)

    How do I remove the incorrect IP address, but more importantly, which one is the incorrect IP address?

    Moderator Steve Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Contact Bluehost support and ask them if they’re hosting your site. You’d modify the DNS through your Bluehost control panel, because they host your domain’s DNS.

Viewing 4 replies - 1 through 4 (of 4 total)
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