Support » Plugin: W3 Total Cache » This plugin is making updating other plugins no longer function

  • Resolved Trible

    (@trible)


    Hi,

    Only tend 2 sites with this plugin (thankfully!) and BOTH stopped working properly after updating different plugins.

    After seeking help from the developers, I Deactivated your cache plugin and VOILA! their plugins worked properly. However, reactivating YOUR plugin makes theirs fail.

    This has only happened recently. What gives?

    Should I have to find a different cache plugin for these 2 sites, or can you help me fix this issue so it will not be repeated with other plugin updates?

    Please… help?

    Thank you in advance,
    Trish

Viewing 1 replies (of 1 total)
  • Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @trible

    I am sorry about the issue you are experiencing and I am happy to help!
    Please try to completely remove W3 Total Cache and re-install!
    1. Purge Cache
    2. Deactivate and Delete Plugin
    3. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    4. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – dbcache.php (if exists)
    – upgrade folder
    – in wp-content/plugins/ delete the w3-total-cache folder (if exists)
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

    6. Go to your wp dashboard and re-install W3 Total Cache

    Thank you!

Viewing 1 replies (of 1 total)
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