I went through all the stupid steps to get this thing active, everything is set up and connected properly, and I still can't get the chat box to even show up. There are MANY other wordpress plugins that are a million times more simple to set up and obviously do their job way better than this over complicated system. Ive used a number of other chat plugins that were extremely simple, but this one had better ratings than most (probably fake ratings) so I decided to give it a try. Thanks for wasting an hour of my time to set up something that doesn't even work. I'll be going back to a plugin with a 5 min setup.