Support » Plugin: Media Cleaner » This plugin doesn’t work with your version of PHP.

  • Resolved smithcreate

    (@smithcreate)


    I’ve had this plugin installed and working for several months. But now I see there’s an update. I’m hosting on WordPress Managed Hosting with GoDaddy with PHP 7.2. The plugin says I can’t update because the plugin isn’t compatible with my version of PHP. PHP 7.2 is the newest version that I have access to. Is this plugin not compatible with PHP 7.2?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin (at least the Pro version) is compatible with PHP 7.2.

    I have PHP 7.2, so I’m not sure why Media Cleaner refuses to update or install now.

    Plugin Author Jordy Meow

    (@tigroumeow)

    Hi,

    This is a problem with something else, but I am not sure what exactly. In the plugin, it’s only mentioned that PHP 7 is required (in the readme.txt file), but until now, it’s only a recommendation.

    Now, it seems like WordPress checks this, and check the actual value of the PHP version installed. Then it refuses to install the plugin if the detected version is not right. In your case, it seems like it fails to detect the version number.

    A workaround would be to download the plugin manually, remove the “Requires PHP: 7.0” line in the readme.txt file, and install the plugin. I hope that the actual issue will be fixed soon, you are maybe the third user with the same issue.

    Thanks for the feedback Jordy. I’ll give that a shot tomorrow.

    Hi Jordy,

    I downloaded the plugin and removed the “Requires PHP: 7.0” line from the readme text file. Uploaded the plugin to the server via sftp. The folder appears on the server in Filezilla. But I do not see the plugin in the WordPress admin screen. I’ve cleared the cache and refreshed the page and the plugin doesn’t appear to be installed.

    I changed the PHP line to 7.2 which is what my hosting environment has (GoDaddy managed WordPress Hosting) and get the same issue. The plugin doesn’t appear in the WordPress admin screen.

    If I try to install the zip file through WordPress, I’m given an error that there is a php mismatch.

    Just sharing my experience in trying to troubleshoot the issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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