Support » Plugin: WooSquare - Square for WooCommerce » Some difficulties, but the author was able to assist me

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WPExperts.io

    (@wpexpertsio)

    Hi @sidneyquitorio8,

    This is the wrong plugin to give review at you purchased our square payment gateway plugin and you are giving a review at woosquare which is a totally different plugin.

    Sorry to see this review your issue is nothing with our plugin you just need a refund because you found woocommerce square as a replacement for payment gateway but this plugin is not the right one to give review at. Also note that the plugin works fine for us and most of the users. People encounter issues with different plugins and they get it resolved from support but you directly came for a refund because you found a solution for the gateway. Very sad to see this kind of review just to get a refund of a product which works absolutely fine.

    Hope you would understand this and continue the chat on support ticket as you never responded back with our last message.

    Thanks!

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    @wpexpertsio, The commercial ‘WooSquare Pro’ and/or ‘Square Payment Gateway for WooCommerce’ plugin has been promoted onto the free plugin that is being reviewed here, which means the user here has reviewed the correct plugin.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    *Looks*

    @wpexpertsio Here’s the thing: this is a valid review and will remain.

    This is the wrong plugin to give review at you purchased our square payment gateway plugin and you are giving a review at woosquare which is a totally different plugin.

    This plugin is “WooSquare – Square for WooCommerce”.

    This is the description.

    WooCommerce Square Integration helps you to migrate & synchronize your products and categories between Square & WooCommerce. Square is free point of sale software which facilitate the process of selling products.

    This is your verbiage and link for documentation. I’ve added some emphasis.

    Click here to visit detailed documentation of WooSquare (Including WooSquare Pro Features)

    https://apiexperts.io/documentation/

    This is the advert I saw when I installed your plugin on my test site.

    https://cloudup.com/cnKMAdzlZuY

    BTW your certificate for your site is broken and you really ought to fix that and I really do not like that you track clicks with that URL shortner.

    You are using the plugin in the WordPress plugin repository to advertise your paid offerings. You basically invited every single customer to leave a review about that experience.

    It’s not as if this was a Woocommerce plugin for Square and the user left a review about your plugin for making paper airplanes. You already admitted that this user purchased a Square plugin from you. You connected that experience with this plugin so yes, this review is fine.

Viewing 3 replies - 1 through 3 (of 3 total)
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