Support » Plugin: WooCommerce Stripe Payment Gateway » This payment could not be processed, please try again or use an alternative meth

  • Resolved claudiamanas

    (@claudiamanas)


    Hello,
    My website users can´t pay using stripe, they get this message:
    “This payment could not be processed, please try again or use an alternative method.”
    I need to solve it quickly… so I will appreciate your help
    Thanks!!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support rossviviano

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Getting some more info should help here. First, could you copy and paste your site’s system status report into this chat? You can get it from your dashboard by going to WooCommerce—> Status.

    Next, would you mind enabling the logging for Stripe for us? Head to WooCommerce > Settings > Payments > Stripe, and enable Logging (if it is not already enabled)

    Next, please try to make a test order to generate logs.

    After that, please check WooCommerce > Status > Logs, select the latest Stripe from the dropdown at the top right, and click “View”. Then copy the log into your response here so we can see if there are any errors that might help us in troubleshooting the issue (please redact any sensitive information).

    Image Link: https://cld.wthms.co/rZ4dSe

    Looking forward to hearing from you!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.skandal.es
    Site address (URL): https://www.skandal.es
    WC Version: 4.6.0
    REST API Version: ✔ 4.6.0
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.1
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 400 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.2
    PHP Post Max Size: 35 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 10000
    cURL Version: 7.52.1
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.38-MariaDB-0+deb9u1
    Max Upload Size: 35 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.6.0
    WC Database Prefix: wl_
    Tamaño total de la base de datos: 105.19MB
    Tamaño de los datos de la base de datos: 75.59MB
    Tamaño del índice de la base de datos: 29.60MB
    wl_woocommerce_sessions: Datos: 0.11MB + Índice: 0.02MB + Motor InnoDB
    wl_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wl_woocommerce_order_items: Datos: 0.16MB + Índice: 0.08MB + Motor InnoDB
    wl_woocommerce_order_itemmeta: Datos: 1.52MB + Índice: 1.88MB + Motor InnoDB
    wl_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wl_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_actionscheduler_actions: Datos: 0.05MB + Índice: 0.11MB + Motor InnoDB
    wl_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_actionscheduler_logs: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
    wl_aepc_custom_audiences: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_aepc_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_comments: Datos: 0.31MB + Índice: 0.34MB + Motor InnoDB
    wl_ihc_cheat_off: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_coupons: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_dashboard_notifications: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_debug_payments: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_download_monitor_limit: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_gift_templates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_invitation_codes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_notifications: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_orders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_ihc_orders_meta: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_ihc_reason_for_cancel_delete_levels: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_security_login: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_taxes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_user_levels: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_ihc_user_logs: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_ihc_user_sites: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_woo_products: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_ihc_woo_product_level_relations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_indeed_members_payments: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_masterslider_options: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_masterslider_sliders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_nextend2_image_storage: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB
    wl_nextend2_section_storage: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_nextend2_smartslider3_generators: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_nextend2_smartslider3_sliders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_nextend2_smartslider3_sliders_xref: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_nextend2_smartslider3_slides: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wl_options: Datos: 6.19MB + Índice: 1.22MB + Motor InnoDB
    wl_postmeta: Datos: 23.52MB + Índice: 7.45MB + Motor InnoDB
    wl_posts: Datos: 6.45MB + Índice: 0.91MB + Motor InnoDB
    wl_revslider_css: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB
    wl_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_revslider_navigations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_revslider_sliders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_revslider_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_revslider_static_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_forms: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_front_users: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_paypal_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_paypal_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_rules: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_sent_mails: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_sessions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_stats: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_submissions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_submission_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_tasks: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_rm_task_exe_log: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_term_relationships: Datos: 0.16MB + Índice: 0.09MB + Motor InnoDB
    wl_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_tinvwl_analytics: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_tinvwl_items: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_tinvwl_lists: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_um_metadata: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wl_usermeta: Datos: 0.45MB + Índice: 0.30MB + Motor InnoDB
    wl_users: Datos: 0.05MB + Índice: 0.05MB + Motor InnoDB
    wl_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_wc_order_product_lookup: Datos: 0.11MB + Índice: 0.06MB + Motor InnoDB
    wl_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wl_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_wc_product_meta_lookup: Datos: 0.36MB + Índice: 0.59MB + Motor InnoDB
    wl_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wl_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_yith_wcwl: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_yith_wcwl_lists: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_yoast_indexable: Datos: 0.33MB + Índice: 0.14MB + Motor InnoDB
    wl_yoast_indexable_hierarchy: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wl_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wl_yoast_primary_term: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wl_yoast_seo_links: Datos: 0.14MB + Índice: 0.09MB + Motor InnoDB
    wl_yoast_seo_meta: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_actionscheduler_actions: Datos: 0.05MB + Índice: 0.11MB + Motor InnoDB
    wpstg0_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_actionscheduler_logs: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_aepc_custom_audiences: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_aepc_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_comments: Datos: 0.31MB + Índice: 0.34MB + Motor InnoDB
    wpstg0_ihc_cheat_off: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_coupons: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_dashboard_notifications: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_debug_payments: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_download_monitor_limit: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_gift_templates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_invitation_codes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_notifications: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_orders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_ihc_orders_meta: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_ihc_reason_for_cancel_delete_levels: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_security_login: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_taxes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_user_levels: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_ihc_user_logs: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_ihc_user_sites: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_woo_products: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_ihc_woo_product_level_relations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_indeed_members_payments: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_masterslider_options: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_masterslider_sliders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_nextend2_image_storage: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_nextend2_section_storage: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_nextend2_smartslider3_generators: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_nextend2_smartslider3_sliders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_nextend2_smartslider3_sliders_xref: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_nextend2_smartslider3_slides: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_options: Datos: 4.52MB + Índice: 1.66MB + Motor InnoDB
    wpstg0_postmeta: Datos: 18.52MB + Índice: 8.03MB + Motor InnoDB
    wpstg0_posts: Datos: 5.52MB + Índice: 0.88MB + Motor InnoDB
    wpstg0_revslider_css: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_revslider_navigations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_revslider_sliders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_revslider_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_revslider_static_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_forms: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_front_users: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_paypal_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_paypal_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_rules: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_sent_mails: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_sessions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_stats: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_submissions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_submission_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_tasks: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_rm_task_exe_log: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_term_relationships: Datos: 0.08MB + Índice: 0.05MB + Motor InnoDB
    wpstg0_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_tinvwl_analytics: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_tinvwl_items: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_tinvwl_lists: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_um_metadata: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wpstg0_usermeta: Datos: 0.38MB + Índice: 0.33MB + Motor InnoDB
    wpstg0_users: Datos: 0.05MB + Índice: 0.05MB + Motor InnoDB
    wpstg0_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_wc_order_product_lookup: Datos: 0.11MB + Índice: 0.06MB + Motor InnoDB
    wpstg0_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wpstg0_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_wc_product_meta_lookup: Datos: 0.27MB + Índice: 0.50MB + Motor InnoDB
    wpstg0_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wpstg0_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_woocommerce_order_itemmeta: Datos: 1.52MB + Índice: 1.97MB + Motor InnoDB
    wpstg0_woocommerce_order_items: Datos: 0.16MB + Índice: 0.06MB + Motor InnoDB
    wpstg0_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_woocommerce_sessions: Datos: 0.13MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wpstg0_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wpstg0_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_yith_wcwl: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_yith_wcwl_lists: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wpstg0_yoast_seo_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wpstg0_yoast_seo_meta: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    al_product: 1
    attachment: 1867
    customize_changeset: 1
    elementor_library: 10
    ml-slide: 3
    ml-slider: 3
    nav_menu_item: 28
    oembed_cache: 5
    page: 56
    post: 2
    product: 243
    product_variation: 2012
    quantity-rule: 1
    revision: 861
    shop_coupon: 14
    shop_order: 336
    shop_order_refund: 58
    um_directory: 1
    um_form: 3
    vc_settings_preset: 1
    wcp_ruleset: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    Clear Cache For Me: por Webhead LLC – 1.5
    Code Snippets: por Code Snippets Pro – 2.14.0
    Contact Form 7: por Takayuki Miyoshi – 5.2.2
    Custom Background Changer: por Anshul Labs – 3.0
    Elementor Pro: por Elementor.com – 3.0.5
    Elementor: por Elementor.com – 3.0.11
    Envato Market: por Envato – 2.0.5
    GTranslate: por Soluciones de traducción multilingüe basadas en Inteligencia Artificial  – 2.8.60
    Indeed Ultimate Membership Pro: por WPIndeed Development – 9.2.1
    JetSticky For Elementor: por Crocoblock – 1.0.1
    LA Studio Core: por LA Studio – 2.2.6
    Mega Addons For WPBakery Page Builder: por Topdigitaltrends – 4.2.0
    VarkTech Minimum Purchase for WooCommerce: por Vark – 1.09.91.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    Negan Package Demo Data: por LA Studio – 1.0.5
    Pixel Caffeine: por AdEspresso – 2.1.4
    Support Me: por  – 1.0.6
    TI WooCommerce Wishlist: por TemplateInvaders – 1.21.10 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    WC Hide Shipping Methods: por Rynaldo Stoltz – 1.4
    Variation Swatches for WooCommerce: por Emran Ahmed – 1.0.86 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    WooCommerce AJAX Cart: por Moises Heberle – 1.3.16 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    WooCommerce Conditional Shipping and Payments: por WooThemes – 1.2.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    WooCommerce Stripe Gateway: por WooCommerce – 4.5.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    WooCommerce Product Stock Alert: por WC Marketplace – 1.7.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    WooCommerce: por Automattic – 4.6.0
    StoreCustomizer: por Kaira – 2.2.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    WordPress HTTPS: por Mike Ems – 3.4.0
    Yoast SEO: por Equipo Yoast – 15.0
    WP Fastest Cache: por Emre Vona – 0.9.1.1
    WP Staging: por WP-Staging – 2.7.5
    
    ### Inactive Plugins (2) ###
    
    YITH Color and Label Variations for WooCommerce: por YITH – 1.9.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    YITH Essential Kit for WooCommerce #1: por YITH – 2.1.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.0
    
    ### Must Use Plugins (1) ###
    
    WP Staging Optimizer: por René Hermenau – 1.2
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #455 - /tienda/
    Carrito: #244 - /carrito/
    Finalizar compra: #6807 - /finalizar-compra/
    Mi cuenta: #6799 - /mis-pedidos/
    Términos y condiciones: #516 - /tienda/terminos-y-condiciones/
    
    ### Theme ###
    
    Name: Negan
    Version: 1.3.8
    Author URL: http://themeforest.net/user/LA-Studio?ref=LA-Studio
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: negan/woocommerce/archive-product.php
    negan/woocommerce/cart/cross-sells.php
    negan/woocommerce/content-product.php
    negan/woocommerce/content-single-product.php
    negan/woocommerce/global/quantity-input.php
    negan/woocommerce/loop/add-to-cart.php
    negan/woocommerce/loop/loop-end.php
    negan/woocommerce/loop/loop-start.php
    negan/woocommerce/loop/orderby.php
    negan/woocommerce/loop/pagination.php
    negan/woocommerce/loop/sale-flash.php
    negan/woocommerce/myaccount/form-login.php
    negan/woocommerce/product-searchform.php
    negan/woocommerce/single-product/product-image.php
    negan/woocommerce/single-product/product-thumbnails.php
    negan/woocommerce/single-product/related.php
    negan/woocommerce/single-product/share.php
    negan/woocommerce/single-product/tabs/tabs.php
    negan/woocommerce/single-product/up-sells.php
    
    ### Plantillas de TI WooCommerce Wishlist ###
    
    Anulaciones: –
    
    ### Action Scheduler ###
    
    Cancelada: 1
    Oldest: 2020-09-23 09:18:41 +0000
    Newest: 2020-09-23 09:18:41 +0000
    
    Completo: 74
    Oldest: 2020-09-16 09:41:59 +0000
    Newest: 2020-10-15 15:33:20 +0000
    
    

    Hi
    Thanks for answering!
    I have enabled the logging for Stripe, I just made an order from the public web but I didn’t get any error log form stripe…

    Plugin Support Adam

    (@adamkheckler)

    I have enabled the logging for Stripe, I just made an order from the public web but I didn’t get any error log form stripe…

    Hmm, interesting. Did you see the same error as your customers have been seeing on the frontend? Or did the purchase go through completely normally for you?

    Also, does this happen for *all* customers, or just some? If it’s only some, you might try opening up an order that worked and one that did not side by side, then seeing if you can spot any differences between the two that might be relevant.

    Finally, my suggestion here would be to just leave Stripe’s logging turned on until you get another complaint from a customer. Once you do, you can go back into the logs for the day they tried to order and copy those here so we can check for errors.

    If we can find some way to reproduce this or get the logs for it, that would be ideal. 🙂 Thanks!

    Hi
    I have not been able to make the payment, I get the same message:
    “This payment could not be processed, please try again or use an alternative method.”
    but I didn’t get any Stripe from in WooCommerce > Status > Logs

    I think this happen for all customers
    thanks for your help!

    I have the same problem in my customer website i don’t know what is the problem to :

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://psacademy91.com
    Site address (URL): https://psacademy91.com
    WC Version: 4.6.0
    REST API Version: ✔ 4.6.0
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.1
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 512 Mo
    WP Debug Mode: –
    WP Cron: ✔
    Language: fr_FR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.10
    PHP Post Max Size: 512 Mo
    PHP Time Limit: 360
    PHP Max Input Vars: 250000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.24-MariaDB
    Max Upload Size: 512 Mo
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.6.0
    WC Database Prefix: wpdj_
    Taille totale de la base de données: 40.05MB
    Taille de la base de données: 36.41MB
    Taille de l’index: 3.64MB
    wpdj_woocommerce_sessions: Données : 0.11MB + Index : 0.02MB + Moteur InnoDB
    wpdj_woocommerce_api_keys: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_woocommerce_attribute_taxonomies: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_woocommerce_downloadable_product_permissions: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB
    wpdj_woocommerce_order_items: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_woocommerce_order_itemmeta: Données : 0.09MB + Index : 0.09MB + Moteur InnoDB
    wpdj_woocommerce_tax_rates: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB
    wpdj_woocommerce_tax_rate_locations: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_woocommerce_shipping_zones: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_woocommerce_shipping_zone_locations: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_woocommerce_shipping_zone_methods: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_woocommerce_payment_tokens: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_woocommerce_payment_tokenmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_woocommerce_log: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_actionscheduler_actions: Données : 0.08MB + Index : 0.11MB + Moteur InnoDB
    wpdj_actionscheduler_claims: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_actionscheduler_groups: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_actionscheduler_logs: Données : 0.06MB + Index : 0.03MB + Moteur InnoDB
    wpdj_bw_pricing_items: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_cf_forms: Données : 0.05MB + Index : 0.02MB + Moteur InnoDB
    wpdj_cf_form_entries: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB
    wpdj_cf_form_entry_meta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_cf_form_entry_values: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
    wpdj_cf_pro_messages: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_cf_queue_failures: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_cf_queue_jobs: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_commentmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_comments: Données : 0.05MB + Index : 0.09MB + Moteur InnoDB
    wpdj_e2pdf_datasets: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_e2pdf_elements: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
    wpdj_e2pdf_entries: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_e2pdf_pages: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
    wpdj_e2pdf_revisions: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_e2pdf_templates: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_itsec_bans: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_itsec_distributed_storage: Données : 7.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_itsec_fingerprints: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_itsec_geolocation_cache: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_itsec_lockouts: Données : 0.02MB + Index : 0.08MB + Moteur InnoDB
    wpdj_itsec_logs: Données : 0.30MB + Index : 0.11MB + Moteur InnoDB
    wpdj_itsec_mutexes: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_itsec_opaque_tokens: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_itsec_temp: Données : 0.05MB + Index : 0.06MB + Moteur InnoDB
    wpdj_itsec_user_groups: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_links: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_newsletter: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_newsletter_emails: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_newsletter_sent: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_newsletter_stats: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_newsletter_user_logs: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_options: Données : 12.47MB + Index : 0.14MB + Moteur InnoDB
    wpdj_postmeta: Données : 10.47MB + Index : 0.59MB + Moteur InnoDB
    wpdj_posts: Données : 3.48MB + Index : 0.13MB + Moteur InnoDB
    wpdj_swpm_membership_meta_tbl: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_swpm_membership_tbl: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_swpm_members_tbl: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_swpm_payments_tbl: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_termmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_terms: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_term_relationships: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_term_taxonomy: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_um_metadata: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
    wpdj_usermeta: Données : 0.16MB + Index : 0.13MB + Moteur InnoDB
    wpdj_users: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
    wpdj_wcpdf_invoice_number: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_wc_admin_notes: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_wc_admin_note_actions: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_wc_category_lookup: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_wc_customer_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_wc_download_log: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_wc_order_coupon_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_wc_order_product_lookup: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB
    wpdj_wc_order_stats: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
    wpdj_wc_order_tax_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_wc_product_meta_lookup: Données : 0.02MB + Index : 0.09MB + Moteur InnoDB
    wpdj_wc_reserved_stock: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_wc_tax_rate_classes: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_wc_webhooks: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_wdi_feeds: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_wdi_themes: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_wpmailsmtp_tasks_meta: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB
    wpdj_wpml_mails: Données : 0.05MB + Index : 0.00MB + Moteur InnoDB
    wpdj_yoast_indexable: Données : 0.16MB + Index : 0.08MB + Moteur InnoDB
    wpdj_yoast_indexable_hierarchy: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB
    wpdj_yoast_migrations: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB
    wpdj_yoast_primary_term: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB
    wpdj_yoast_seo_links: Données : 0.39MB + Index : 0.25MB + Moteur InnoDB
    
    ### Post Type Counts ###
    
    attachment: 101
    condition_group: 2
    custom_css: 1
    customize_changeset: 36
    elementor_library: 2
    nav_menu_item: 35
    oembed_cache: 6
    page: 25
    post: 2
    postman_sent_mail: 12
    product: 33
    product_variation: 11
    restriction: 2
    revision: 402
    shop_coupon: 3
    shop_order: 41
    shop_order_refund: 3
    tribe_events: 1
    um_directory: 1
    um_form: 3
    wdi_instagram: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    Starter Templates: par Brainstorm Force – 2.3.7
    Astra Widgets: par Brainstorm Force – 1.2.6
    iThemes Security: par iThemes – 7.9.0
    Boxtal Connect: par API Boxtal – 1.2.8 – La version installée n’a pas été testée avec la version en cours de WooCommerce 4.6.0
    Caldera Forms: par Caldera Forms – 1.9.2
    Check Email: par MachoThemes – 0.6.2
    CMP - Coming Soon & Maintenance Plugin: par NiteoThemes – 3.8.8
    Cookie Notice: par dFactory – 1.3.2
    E2Pdf: par E2Pdf.com – 1.13.03
    Elementor Pro: par Elementor.com – 3.0.5
    Elementor: par Elementor.com – 3.0.11
    Essential Addons for Elementor: par WPDeveloper – 4.3.1 – La version installée n’a pas été testée avec la version en cours de WooCommerce 4.6.0
    Tableau de bord Google Analytics pour WP (GADWP): par ExactMetrics – 6.2.2
    Jetpack par WordPress.com: par Automattic – 9.0.2
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: par HubSpot – 7.45.4
    Newsletter: par Stefano Lissa & The Newsletter Team – 6.9.1
    The Events Calendar: par Modern Tribe
    Inc. – 5.2.0
    
    UpdraftPlus - Sauvegarde/Restauration: par UpdraftPlus.Com
    DavidAnderson – 1.16.30
    
    User Role Editor: par Vladimir Garagulya – 4.56.1
    WooCommerce Stripe Gateway: par WooCommerce – 4.5.3 – La version installée n’a pas été testée avec la version en cours de WooCommerce 4.6.0
    WooCommerce PDF Invoices & Packing Slips: par Ewout Fernhout – 2.7.0
    WooCommerce: par Automattic – 4.6.0
    Yoast SEO: par L’équipe Yoast – 15.1.1
    WP Mail SMTP: par WPForms – 2.4.0
    
    ### Inactive Plugins (1) ###
    
    Restrict User Access: par Joachim Jensen - DEV Institute – 2.1.2
    
    ### Must Use Plugins (1) ###
    
    Elementor Safe Mode: par Elementor.com – 1.0.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la boutique: #126 - /nos-produits/
    Panier: #364 - /panier/
    Commander: #433 - /validation-de-commande/
    Mon compte: #326 - /mon-compte/
    Conditions générales de vente et d’utilisation: #322 - /conditions-generales-de-vente/
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: http://wpastra.com/about/
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 2.5.5
    Parent Theme Author URL: https://wpastra.com/about/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Terminé: 168
    Oldest: 2020-10-02 18:54:45 +0000
    Newest: 2020-10-16 21:36:59 +0000
    
    
    claudiamanas

    (@claudiamanas)

    Hi
    I still haven’t been able to fix the problem …
    My customers can’t pay via stripe 🙁
    I will appreciate your help
    Thanks

    Plugin Support Joey Ricketts

    (@jricketts4)

    Hi @claudiamanas & @behappy91 – I’m not seeing anything out of the ordinary with either of your SSRs. I’ve also taken a look at – https://www.skandal.es/ – though I’m not seeing any console errors or obvious issues with the checkout page.

    If both of you are not seeing any logs in the WooCommerce logs page after enabling debug logging in your Stripe payment settings, please fill out a ticket: Please contact us at: https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    We’ll likely need to login to have a further look at the issue, so please include a link to this forum thread, an admin login using the https://quickforget.com/ service for privacy, and a link to your site/a product for testing.

    Thank you!
    – Joey

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.