Title: This package has encountered errors Last modified: August 21, 2016 --- # This package has encountered errors * Resolved [rfearns](https://wordpress.org/support/users/rfearns/) * (@rfearns) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/) * I have successfully used Duplicator to move several sites from one host to another. But when I attempted to package up a news site for moving, I received the error“ This package has encountered errors” and when I view the log file, there doesn’t seem to be anything that says what the error is. How do I find out what the error is? I am using WP 3.8. * [http://wordpress.org/plugins/duplicator/](http://wordpress.org/plugins/duplicator/) Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/this-package-has-encountered-errors/page/2/?output_format=md) [→](https://wordpress.org/support/topic/this-package-has-encountered-errors/page/2/?output_format=md) * Thread Starter [rfearns](https://wordpress.org/support/users/rfearns/) * (@rfearns) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4453868) * I donno, suddenly I was sent a message that the package was complete and everything appears to be fine. I will know more after the site. * Thread Starter [rfearns](https://wordpress.org/support/users/rfearns/) * (@rfearns) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4453879) * Ok, the package isn’t like the others….it is a zipped up directory listing. Doesn’t appear to be a database included. Now I am more confused than ever…. * Thread Starter [rfearns](https://wordpress.org/support/users/rfearns/) * (@rfearns) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454029) * My last update on this issue was made when I was blurry eyed and wiped out – please disregard. * This morning I attempted to install the package and got a unsuccessful install error code 200…what does that mean? * Thread Starter [rfearns](https://wordpress.org/support/users/rfearns/) * (@rfearns) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454030) * After 2 retries, it still isn’t installing. Same error code. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454073) * Hey rfearns, * Thanks for the feedback! If you can give the developer version a try it may have your fixes for the issue your seeing. The very latest version can be found by following these instructions: * -> Browse to [http://wordpress.org/extend/plugins/duplicator/developers/](http://wordpress.org/extend/plugins/duplicator/developers/) - > Look for the section “Other Versions” -> Click on “Development Version” and download the zip plugin file -> Uninstall your current version and install this one -> Note: This is a development line version so please test in your sandbox first to make sure you have no issues… * Let me know if this solves your issue… * Thanks * Thread Starter [rfearns](https://wordpress.org/support/users/rfearns/) * (@rfearns) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454101) * Did not create a package, but it did give a error code: * AJAX Response Duplicator.Pack.Create duration: 185.22 secs code: 504 status: Gateway Time-out response: 504 Gateway Time-out * nginx/1.4.4 * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454104) * Hey Rfearns, * Checkout this section on the FAQs I believe it may help with this issue: -> Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)- > Find section: “3. Troubleshoot=> Timeout Issues” * You most likely need to setup some filters… * Hope that helps! * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454161) * Hey Rfearns, * Any update on this one? If you want to check the latest development version again, I have integrated support for mysqldump if your server supports it. * Thanks~ * Thread Starter [rfearns](https://wordpress.org/support/users/rfearns/) * (@rfearns) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454162) * After trying the developer version and getting errors, I resorted to moving the site the old fashion way. I thought perhaps it had to do with the size of the site. However, this morning I was attempting to move another site that was much smaller and received errors. Shortly after I successfully packaged up another large site (zip file was 426 MB) so that blows my size theory. All the websites are hosted by the same provider, HostGator. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 3 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454163) * Interesting… If you want to submit a support ticket I can look closer at your log files. * Cheers~ * [WPHostee](https://wordpress.org/support/users/baicu4design/) * (@baicu4design) * [12 years, 2 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454204) * I had the same issues with this _504 timeout error_ whenever I used the **DUPLICATOR** plugin to create a new package! but this happend on 2 diferent webhosting companies out of 3 in total, but only one from the 3 webhosting companies worked and I successfuly created my package. The webhosgint company that didn’t encounter any issues with **duplicator** the plugin is [http://www.site5.com](http://www.site5.com). So, it obviously looks like this _504 error_ generates after about 30 seconds or so when I tried to create a new package, and this also seems to be a webhosting issue, where if you have a good webhost, then they should also be able to help you with this 30 seconds php timout. * [gdeadtoo](https://wordpress.org/support/users/gdeadtoo/) * (@gdeadtoo) * [12 years, 2 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454206) * I’ve used this plugin many times, but now I’m getting a error, I view the log, but can’t tell what’s wrong I’m using duplicator: 0.4.6 (i also tried 0.5.1) Same issue wordpress: 3.8.1 php: 5.2.17 php sapi: cgi-fcgi server: Apache * [gdeadtoo](https://wordpress.org/support/users/gdeadtoo/) * (@gdeadtoo) * [12 years, 2 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454207) * I tried the latest version with no other plugins active. I got this warning on the scan * Fatal error: Uncaught exception ‘RuntimeException’ with message ‘DirectoryIterator:: __construct(/homepages/28/d139802609/htdocs/contentmuse/wp-content/plugins/media- grid/js/jquery.galleria/themes/lcweb/img) [[directoryiterator.–construct](https://wordpress.org/support/topic/this-package-has-encountered-errors/directoryiterator.--construct?output_format=md)]: failed to open dir: Too many open files’ in /homepages/28/d139802609/htdocs/contentmuse/ wp-content/plugins/duplicator/classes/package.archive.php:108 Stack trace: #0/ homepages/28/d139802609/htdocs/contentmuse/wp-content/plugins/duplicator/classes/ package.archive.php(108): DirectoryIterator->__construct(‘/homepages/28/d…’) # 1 /homepages/28/d139802609/htdocs/contentmuse/wp-content/plugins/duplicator/classes/ package.archive.php(114): DUP_Archive->runDirStats(‘/homepages/28/d…’) #2 /homepages/ 28/d139802609/htdocs/contentmuse/wp-content/plugins/duplicator/classes/package. archive.php(114): DUP_Archive->runDirStats(‘/homepages/28/d…’) #3 /homepages/ 28/d139802609/htdocs/contentmuse/wp-content/plugins/duplicator/classes/package. archive.php(114): in /homepages/28/d139802609/htdocs/contentmuse/wp-content/plugins/ duplicator/classes/package.archive.php on line 108 * What do I do? * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 2 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454208) * Hey Gdeadtoo, * I’m going to add this issue to the todo list to see if I can get a workaround in code. For now the only work around is something like the following: * > The problem is a maximum open files limite PER users ! > We add several web > servers, so several new Apache2 VirtualHost… and Apache2 (www-data) reach the > 1024 maximum open files… > you can check with > “ulimit -a” or “ulimit -n” (default is maximum 1024 open files) > you can modify with “ulimit -n 1500” … but it will be lost after reboot… > To permanently made the modification, add in the file /etc/security/limits. > conf : > $ vi /etc/security/limits.conf > # # www-data > soft nofile 1600 www-data hard nofile 65535 And of course, restart your web > server Apache2 or other. * Source: [https://drupal.org/node/474152](https://drupal.org/node/474152) * You may have to work with your server administrator to adjust this value.. * Cheers~ * [LisaA](https://wordpress.org/support/users/lisaa/) * (@lisaa) * [12 years, 2 months ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/#post-4454211) * Same issue here since the new version. I also tried the Developer version but get the same error. * The old version of Duplicator worked fine on my sites, I have filters in place but this new version always times out. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/this-package-has-encountered-errors/page/2/?output_format=md) [→](https://wordpress.org/support/topic/this-package-has-encountered-errors/page/2/?output_format=md) The topic ‘This package has encountered errors’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) * 21 replies * 6 participants * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/this-package-has-encountered-errors/page/2/#post-4454219) * Status: resolved