This organization’s page is broken.

  • Resolved tljwebsites

    (@tljwebsites)


    1 year, 3 months ago

    The plugin was working and then suddenly 2 or 3 months ago it stopped working. I keep getting this message after we push the donate button.

    “This organization’s page is broken.”

    I’ve tried some troubleshooting but it’s still not working.

    Below is what the System Report shows.

    Inactive Plugins

    Active MU Plugins

    Elementor Safe Mode: by Elementor.com – 1.0.0

    Theme

    Name: Unlimited Potential
    Version: 1.0.0
    Author URL: http://underscores.me/
    Child Theme: No – If you’re modifying GiveWP on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • stephanieliy

    (@stephanieliy)

    1 year, 3 months ago

    Hi @tljwebsites,
    Glad you reached out.

    The “This organization’s page is broken” error is seen when the PayPal *Standard* connection is not correct or using a wrong email address at Donations > Settings > Payment Gateways > PayPal > PayPal Standard.

    You’ll want to double check the following:

    • you are using the Paypal account owner’s email address
    • the account is ready to accept payments.

    Outside of this, you’ll need to reach out to PayPal. This error means there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. This wouldn’t be something related to your login credentials, it would be something internal that only PayPal can see and change for you. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly: https://givewp.com/paypal-onboarding-reports/

    The form on that page sends an email directly to PayPal, and that team can walk you thorough connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

    Let me know if you have any questions in the meantime, I’m happy to help.

    stephanieliy

    (@stephanieliy)

    1 year, 3 months ago

    Hi @tljwebsites,
    It’s been a bit since I’ve heard back, and I know sometimes troubleshooting needs a little extra time. I’ll mark this as resolved for now, but if you still have questions you can create a new ticket right here and I’ll be happy to give things a look. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘This organization’s page is broken.’ is closed to new replies.