This is the worst plugin I have ever purchased

  • guihu5277

    (@guihu5277)


    1 month, 3 weeks ago

    This is the worst plugin I have ever purchased. When I bought it, it was advertised with a 100% refund guarantee within a month. However, on the second day of use, I found that the plugin had significant issues. Many features were not optimized and didn’t work on my site. I decided to request a refund, but there was no refund option or support email available on the website. I had to contact them through Facebook, where they replied that I should wait for the next version update, which would supposedly fix the issues.

    After waiting for 15 days, the new version still didn’t work on my site. I requested a refund again, but they refused and provided various excuses, urging me to keep trying. I am extremely disappointed with this purchase and the lack of proper customer support.

    • This topic was modified 1 month, 3 weeks ago by guihu5277.
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  • Plugin Support Nazifa Bhuiyan

    (@nazifa19)

    1 month, 3 weeks ago

    Hi @guihu5277

    We apologize for the inconvenience you have experienced with our plugin and for any frustration this has caused.

    We’d like to let you know that due to the ongoing “Student movement” and a subsequent “Curfew” in our country, our office operations were suspended. This disruption also resulted in a complete loss of broadband and mobile network connectivity, preventing remote work capabilities. We were cut off from the entire world as the internet was not available. You probably messaged to us on Facebook, but since we do not have access to social media yet, we could not see your last message. As a consequence, we were unable to provide the level of service you expect from us. We apologize for any inconvenience caused by this situation.

    We deeply regret that the plugin did not meet your expectations and that our initial attempts to resolve the issues were not satisfactory. We’re taking your concerns seriously. We’ll contact you soon regarding this matter.

    If you need any kind of assistance from us, please don’t hesitate to reach out to us.

    Thank you!

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