This is a one time purchas, they get your money and disappear.

This is a one time purchase with no tech support.

Their price includes 1 year of tech support, but not actually.

There are no tickets or desks in your account after payment.

There is no contact info on their website, no email, no phone number.

There was an online chat, but no reply. Recently, this online chat disappeared.

They have a Facebook community but do not reply to you and no new posts for over 1 month.

You can leave a message on the WP community and wait patiently. Finally one day you will get a reply, a useless courtesy reply. Yes, once they reply you, it is always polite and all useless.

In short, you can’t reach them, they get your money and disappear.

• This topic was modified 10 months, 3 weeks ago by jimwpo.