Support » Plugin: Backup and Staging by WP Time Capsule » This is a complete joke

  • This morning I signed up for the 1 month free trial. First I was surprised to see that they don’t store my backups. I actually have to pay for a third party like AWS or Dropbox.. Luckily I am a Dropbox subscriber, so I chose to use that even though it “was not recommended”.. So I started the initial backup and now it has been 7 hours and it’s at 82 percent – And it’s a very small website. I have never experienced any backup plugins this slow with Dropbox. Updraft Plus is much much faster when using Dropbox.

    There is nowhere I can stop the plugin and I can’t delete my account. I have to wait until it’s done, then uninstall and remove the WPTC database tables. What a lousy and slow service. I am glad I didn’t pay for anything.

    Will go with Blogvault instead!

Viewing 1 replies (of 1 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    Hi,

    Thank you for your feedback.

    I’m sorry that you were disappointed with our plugin backup speed. Usually, the first backup takes a long time to complete. You could close the browser tab after initiating the primary backups.
    Once the first backup is completed, you will receive a notification email, and also, the subsequent backups will be pretty fast as the plugin backs up only the changes on your site.
    Also, you can stop or start the backups anytime from your WPTC plugin backup settings page.

    Yes, right now, there is no option to delete your account from your end. We will bring possibilities to delete the account in the future.

    Thank you again for sharing your feedback with us. We take all reviews seriously and will use them in our continuous improvement efforts!

    Cheers!

Viewing 1 replies (of 1 total)
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