Support » Plugin: 10Web Social Photo Feed » This endpoint has been retired

  • Resolved bcavs


    My plugin no longer works and whenever I go to edit my feed settings I get this alert: “This endpoint has been retired”. What does it mean and how do I fix it?

Viewing 7 replies - 16 through 22 (of 22 total)
  • Hi there,

    So you suggest, the current user should look for an alternative or just should stop using the plugin?

    Or is there any change, we could expect a update in the near future?



    Plugin Support Suzie



    Unfortunately, Instagram has stopped working with hashtag. We do not know whether this issue will be fixed or not. You can publish your feed only with the username.

    Thank you and have a nice day!

    hmm that’s not a useful answer… “good luck”?! I have just updated my subscription a week ago for the pro-version and they send me the same:

    “Unfortunately, our team and other developers cannot control this.

    Sorry again and hope you will find a workaround.
    Thanks! Have a good day!”

    Hope you will find a workaround????!!! No – YOU will find a workaround or return my 25 USD! What a lousy response – could a least have said something along the lines of “we are working on a solution”.

    Plugin Support Suzie



    We are very sorry for the inconvenience.

    Please be informed that you can still use the Username for displaying your feed.

    Also, we’ll be more than happy to discuss the details once again.

    Thanks and have a nice day!

    I have the same issue as everyone here, I have 4 sites using this plugin, I am running some Instagram campaigns on those sites, MY clients sites.

    What do I do?… I payed for the pro version, you need to find an answer on how you connect your plugin to this new IG API or at least provide me with a suitable solution.

    Good Luck is simply not enough!

    Thread Starter bcavs


    Yea I bought this plugin for the hashtag ability since the username was already a thing and now I can’t even use the hashtag. Literally had the plugin for a day and a half before it went useless and I removed it from my site. I’d like my money back from this

    Plugin Contributor Tigran Nazaryan


    hi @alasthorc,
    hi @bcavs,

    We are sorry to for this problem. Yes, Instagram has deprecated retrieving hashtag media. However the plugin still works fine with user feed and hashtag filters as well which is premium feature. So only part of its functionality has been closed.

    As for the workaround, we decided to delay the implementation of new Graph API because of other projects with higher priority. We are sorry to say that. You may use other plugins to display hashtag feed.
    Since you are premium users, we are not allowed to provide support here in this forum. Please contact us for refund using this form and mention this support thread in the message.

Viewing 7 replies - 16 through 22 (of 22 total)
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