Support » Plugin: Import Users from CSV » This email address is already registered

  • Resolved jleijdekkers


    first of all: Awesome plugin,

    The first time I used it it worked like a charm.
    Then I had to update all my users since some info was missing, I tried every method but this wouldn’t work since everytime I got the This email address is already registered error. Even when I didn’t include the emailadresses I got this error. Since I used random passwords generated in excel and the accounts weren’t being used yet (it’s a study association and we are going to use the accounts for job openings and downloads in the future), i thought i’d just delete them all and re-upload them with the correct information.
    Now I still get this error, i checked the entire support page, tried re-installing the plugin, checked phpMyadmin and found no references to the users.

    Can you help me with this?

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  • Plugin Author Ulrich Sossou


    Maybe what you are seeing are the errors previously added to the log?
    Go to the uploads folder via FTP and remove the file ‘is_iu_errors.log’ before trying again.

Viewing 1 replies (of 1 total)
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