Support » Plugin: Hustle - Pop-Ups, Slide-ins and Email Opt-ins » This email address has already subscribed – error

  • fkoomek

    (@fkoomek)


    Hello.
    I have a problem with Hustle MailChimp integration.
    Hustle says: “This email address has already subscribed.” It happens when I try to subscribe with the same email address for the second time. But of course, I didn’t confirm it for the first time (through opt-in), so it should behave like it’s not in the list. And it obviously isn’t, because my list in MailChimp stays totally empty.

    Furthermore, the error shows with some email addresses already for the first time.

    Local Hustle list is disabled.

    Pop-up is set on exit.

    So far I have tried to disable all plugins and pause Cloudflare with no results.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Oguz – WPMU DEV Support

    (@wpmudev-support8)

    Hey @fkoomek,

    Hope you’re well.

    I am afraid it’s not something Hustle can do anything about it. When you activate double opt-in and register some email address MailChimp saves that address somewhere in their database with “pending” status. So doesn’t allow to add second time even the email address still not confirmed.

    If you want a feature request about that you should contact with MailChimp side.

    Also, they have some spam email protection, so when you try fake email addresses it’s possible that you got an error.

    I hope it helps!

    Cheers,
    Oguz

    fkoomek

    (@fkoomek)

    Hello.
    Thank you for your answer. It makes a sense that Mailchimp has set some limits. However, I use for example Woocommerce addon for Mailchimp which also works via API and it allows me to enter one email how many times I want without any problems and I always get a new double opt-in message to my email box. The same is for Mailchimp stock Pop-ups.

    I had the same issue, so I tried the other option – the local hustle list and the functionality seems to be working, but I cannot locate where the submitted emails go to.. Hope you can help with that. Thanks.

    Plugin Support Oguz – WPMU DEV Support

    (@wpmudev-support8)

    Hey @fkoomek,

    Hope you’re well.

    I understand the situation, reported this to our developers. So when they check and provide some feedback about what we can do about it I will share the opinion with you. Maybe we can add option or follow other plugins way for future versions.

    Hey @smendels,

    Hope you’re well too 🙂

    When you use local list, you can find registered emails at Hustle > Pop-ups page and you need to click three dots button > View email list;

    Is that what are you searching for? If not, According to WordPress.org forum guides, you need to create a new thread;

    Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.

    (https://make.wordpress.org/support/handbook/forum-welcome/#post-in-the-best-place)

    Then we can help you further.

    Cheers,
    Oguz

    Thank you for your help, Oguz.
    I’ll be waiting for other information 🙂
    Actually, I found out that problem occurs when using for example other pop-up plugin – Pop-up by Supsytic as well. However, I have a feeling that it worked corectly some time ago. Looks like something has changed in Mailchimp maybe.

Viewing 5 replies - 1 through 5 (of 5 total)
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