THIS COMPANY KEEPS TAKING MONEY FROM A CANCELLED SUBSCRIPTION!!!

  • nickjg

    (@nickjg)


    10 months, 4 weeks ago

    I cancelled my subscription to PPWP over a year ago, I have verifiable emails and cancelled order receipts from both this company AND my credit card company from January 2023 (which I had to get a refund for initially due to this same problem). Again, just today (January 10th, 2024) I have two charges going through which amount to $347.53 CAD in total. I have repeatedly asked to cancel my subscription with no response, there is absolutely ZERO response from staff or anyone in charge of the company, my repeated contacts go nowhere. Now I will be filing not only fraud charges from with BOTH Mastercard AND VISA, but I will also be sending he Better Business Bureau my complaints as well as the Office of Consumer Affairs. To the owners and administrators of this plugin, I am truly sorry I have had to post this in such a public setting but you have left me no choice.

Viewing 1 replies (of 1 total)
  • Plugin Author BWPS Team

    (@buildwps)

    10 months, 4 weeks ago

    Hello @nickjg,

    Thank you for reaching our support!

    We sincerely apologize for the subscription renewal error you’ve experienced with PPWP. We acknowledge the wrongful renewal due to a third-party payment provider and the lack of timely responses.

    We understand your frustration, and we want to assure you that we are actively addressing the issue. A refund of $347.53 CAD has been initiated, and your subscription has been canceled.

    We are truly sorry for any inconvenience caused. If you have further concerns, please contact us again.

    Thank you for your understanding.

Viewing 1 replies (of 1 total)
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