Support » Plugin: WooCommerce Services » This address is not recognized. Please try another.

  • Resolved blackbird

    (@threelittleblackbirds)


    This plugin was working fine for me, and all of a sudden within the last couple of days I am getting this address error on every single order:

    This address is not recognized. Please try another.

    Address is correct though. I have deactivated plugin and reactivated and still receiving error.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Jeff Stieler

    (@jeffstieler)

    Hello @threelittleblackbirds,

    I’m sorry that you’re encountering problems with WooCommerce Services.

    Are you seeing this error when trying to print a shipping label? It would be very helpful for us to know what address is causing problems for you.

    Please create a ticket here, so you can share potentially sensitive information like mailing addresses. Thank you!

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    Hello again @threelittleblackbirds!

    Just a heads up – I’m closing this thread due to inactivity.

    I hope your issue has been resolved, but if not don’t hesitate to open a new support thread with fresh details or create a ticket here: https://woocommerce.dev/my-account/create-a-ticket/.

    Thanks!

    skinrequisite

    (@skinrequisite)

    Hi I’m having the same issue this is the address:

    11342 BALTIC ST
    SAN ANTONIO TX 78213

    Please help I cant print the lable

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    Hello @skinrequisite,

    That looks like a valid address, and I was able to use it on a test site.

    Your store might be experiencing connection issues – can you retry that same address? If the “use this address” button is disabled, try toggling the state from Texas to another and back – the button should be clickable afterwards.

    Hey there, similar issue with the following address (it’s a hotel, not sensitive):

    Hasbrouck House
    3805 US-209
    Stone Ridge, NY 12484

    Using “3805 Main Street” also does not work. I seem to have this issue most often with numbered routes. It’s significant, because when I enter an identical address that gave me issues in WooCommerce Services into USPS.com’s click & ship service, I do not get an error.

    Thoughts on how I should proceed in these situations? Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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