Third Step Not Completed

  • aslominski

    (@aslominski)


    5 years ago

    Hello!

    I am working on integrating the NMI Gateway plugin for my client’s site, and I am hitting a snag while testing transactions.

    The user can select the payment method, enter their credit card info, and submit, but it immediately throws them out to an unconfigured page (ie. siteurl.com/?order=1716&token-id=445o1e3f ). They do not receive any email, and the WooCommerce order page describes the order as ‘pending payment’.

    I have also checked with the gateway itself, and the transactions are arriving, but they are also ‘in progress’, which NMI described the issue as “the third step is not being completed”.

    What might be causing this? I am reassured that the information is arriving at the gateway, but something is still missing, making it so that my client can not capture the transactions.

    Any advice and guidance would be appreciated.

    Thanks!

    • This topic was modified 5 years ago by aslominski.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Design Team

    (@bngdesign)

    5 years ago

    Hi @aslominski

    It sounds like it might be a redirect issue. If you could, please email me directly at nate.a@bngteam.com and I can help you out from there.

    Thanks!

    [ Signature deleted ]

    • This reply was modified 4 years, 11 months ago by Jan Dembowski.
    Thread Starter aslominski

    (@aslominski)

    5 years ago

    Thank you for getting back to me. Unfortunately, the email address you included is returning ‘550 5.7.1 Invalid Mailprotector recipient. (<nate.a@bngteam.com>)’.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Third Step Not Completed’ is closed to new replies.

Tags