Title: Thinks I’m offline
Last modified: October 8, 2026

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# Thinks I’m offline

 *  [kitka](https://wordpress.org/support/users/kitka/)
 * (@kitka)
 * [2 days, 23 hours ago](https://wordpress.org/support/topic/thinks-im-offline/)
 * When I click to Connect Stripe I see an error message that it can’t connect and
   to check my internet connection. Internet is definitely connected.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [QodeSphere](https://wordpress.org/support/users/qodesphere/)
 * (@qodesphere)
 * [2 days, 22 hours ago](https://wordpress.org/support/topic/thinks-im-offline/#post-19040396)
 * Hi [@kitka](https://wordpress.org/support/users/kitka/) 
   How are you?Thanks for
   reporting this issue, and I’m sorry you’re having trouble connecting your Stripe
   account.I’ve just tested the Stripe connection on my development site, and everything
   is working as expected. I’ve also verified that the PostGate connection service
   is responding normally.This suggests the issue might be related to something 
   specific to your WordPress environment, such as a firewall, security plugin, 
   or hosting restriction.
 * Could you please help me check a few things?
   1. **PostGate version:** Are you
   running the latest version of PostGate (1.0.5)?2. **WordPress Site Health:** 
   Navigate to **Tools → Site Health** and check whether WordPress reports any issues
   with the REST API or HTTP requests.3. **Security plugins:** Are you using Wordfence,
   Solid Security, Cloudflare, or any other firewall or security solution? It is
   possible that a security/firewall layer could be blocking the connection as well.
   4. **Hosting provider:** Could you let me know which hosting provider you’re 
   using?PostGate needs to communicate with the connection service to initiate the
   Stripe authorization process. Some hosting environments or security configurations
   may restrict these requests.Please don’t disable any security features just yet.
   Once I have a little more information about your environment, I’ll be happy to
   help you narrow down the cause.
 * Thanks for your patience, and I’ll do my best to get this working for you!
   Best
   regards,Marcos BarretoPostGate Developer
 *  Thread Starter [kitka](https://wordpress.org/support/users/kitka/)
 * (@kitka)
 * [2 days, 21 hours ago](https://wordpress.org/support/topic/thinks-im-offline/#post-19040416)
 * Hi Marcos,
    1. PostGate Version 1.0.5
    2. WordPress Version 7.1.3
    3. Site health only lists usual about inactive plugins, persistent object cache,
       page cache not detected but server response time is OK
    4. Host is Synergy Wholesale in Australia
 *  Plugin Author [QodeSphere](https://wordpress.org/support/users/qodesphere/)
 * (@qodesphere)
 * [2 days, 10 hours ago](https://wordpress.org/support/topic/thinks-im-offline/#post-19040837)
 * Hi [@kitka](https://wordpress.org/support/users/kitka/) 
   Thank you for the updates.
   So, in this case, we should make the following confirmations:1. Make sure you
   are trying the connection from a website with a valid domain and SSL certificate,
   something publicly available, not an IP, localhost, or so.3. Make sure your website
   is not restricted for certain countries; for example, I tried to access [https://kitka.net.au/](https://kitka.net.au/),
   which is the website that appears in your avatar, and it seems to be restricted
   to some countries, as I couldn’t access it. In these cases, a connection is not
   possible either, and the reason is that Stripe’s servers are in a different location
   than your website, which is restricting access.4. If you are using a security
   plugin, you can make a test and trying the connection by temporarily disabling
   it. As said before, it is possible that some security or firewall rules might
   be blocking the connection.5. If it is possible, I would appreciate if you could
   share the URL of your website, so I can give it a better look, to understand 
   if there’s any possible restriction as the culprit for this issue.Thanks again
   for your patience. I’m happy to help you get this resolved!Best regards,MarcosPostGate
   Developer
    -  This reply was modified 2 days, 10 hours ago by [QodeSphere](https://wordpress.org/support/users/qodesphere/).

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [firewall](https://wordpress.org/support/topic-tag/firewall/)
 * [OAuth](https://wordpress.org/support/topic-tag/oauth/)

 * 3 replies
 * 2 participants
 * Last reply from: [QodeSphere](https://wordpress.org/support/users/qodesphere/)
 * Last activity: [2 days, 10 hours ago](https://wordpress.org/support/topic/thinks-im-offline/#post-19040837)
 * Status: not resolved