We regret that you have experienced inconvenience while using Paysera services. We can ensure that in all cases we make efforts to resolve situations as favorably as possible for the customer, and providing a quick and clear response is one of the goals of the Customer Service Center.
Unfortunately, the process does not always go as expected. There are many things we must check about in most cases.
As we are unable to verify the details of your case in more detail, please contact us by email firstname.lastname@example.org. We look forward to reviewing your case again.