Support » Plugin: Jetpack by WordPress.com » There was an error when subscribing. Please try again.

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  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.com/contact-support/

    Thanks!

    Site is http://www.spaatz.org. Site statistics failed as well, and now I’m getting a “secret 1 malformed” error.

    What could be the problem?

    Having heard nothing back, I followed some other advice and disconnected and reconnected jetpack. No change, however, now I see nothing in jetpack for stats other than the last 24 hours, and all 250+ of my subscribers are gone.

    When I view my linked sites on wordpress.com, there are now two entries for http://www.spaatz.org and neither one of them is synched up with my wordpress install.

    Can somebody help with this? I need to get subscriptions working, and stats would kind of be important, too.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    “There was an error when subscribing. Please try again.”

    That message may appear if you’re trying to click on a confirmation link to confirm your subscription, while logged in to WordPress.com with an account using a different email address.

    Could you try to open that confirmation link in an incognito window, or in a different browser where you’re not logged in to any WordPress.com account?

    Could you point me to a page where you’ve added a Jetpack subscription form, so I can try to subscribe to your site myself?

    there are now two entries for http://www.spaatz.org and neither one of them is synched up with my wordpress install.

    One of those entries is correct, and is properly connected to your site. The other refers to a different site of yours. I believe that site to be a testing site, or staging environment, as it uses a different URL, spaatz-org.securec78.ezhostingserver.com. I removed it from your account to avoid any confusion.

    In the future, I’d recommend using Jetpack’s Staging mode for your staging sites to avoid those issues.
    https://jetpack.com/support/staging-sites

    If you still experience issues when trying to access your stats or subscriber lists today, could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “My Jetpack” at the top of the page.
    3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
    4) Confirm the disconnection.
    5) Click on the Connect button to connect your site to WordPress.com again.

    Let me know how that goes.

    “There was an error when subscribing. Please try again.”

    That message may appear if you’re trying to click on a confirmation link to confirm your subscription, while logged in to WordPress.com with an account using a different email address.

    Could you try to open that confirmation link in an incognito window, or in a different browser where you’re not logged in to any WordPress.com account?

    This had nothing to do with confirmation. It was displayed by the plugin on the site when I tried to subscribe using a testuser account.

    That said, it still does the same thing. See link below.

    http://www.spaatz.org/about-your-association/subscribe/?subscribe=error#510

    there are now two entries for http://www.spaatz.org and neither one of them is synched up with my wordpress install.

    One of those entries is correct, and is properly connected to your site. The other refers to a different site of yours. I believe that site to be a testing site, or staging environment, as it uses a different URL, spaatz-org.securec78.ezhostingserver.com. I removed it from your account to avoid any confusion.

    In the future, I’d recommend using Jetpack’s Staging mode for your staging sites to avoid those issues.

    So, there was no way to transfer the subscriptions and stats from this “earlier” site to the correct site? I had 250 subscribers which I had transferred from our earlier wordpress.com site. Fortunately, I downloaded them last night. If they can’t be recovered, can they be uploaded to subscriptions?

    Also, stats still are still random. I get “We are unable to get your stats right now. Please reload this page to try again.” Per your instructions, I disconnected/reconnected and received a “secret_1_malformed” message. I had to disable all plugins, then reactivate jetpack, and then reactivate my other plugins. Same results with stats.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks for the extra details, that’s helpful.

    That subscription form works for me. I subscribed to your blog, and you can now see my email address in your subscriber list.
    http://i.wpne.ws/gfiL

    It’s worth noting that confirmation emails are only sent once, so if you previously attempted to subscribe but never clicked on the link in the confirmation email, you won’t receive a new email if you use the subscription form again today.

    You can confirm your pending subscription here:
    http://subscribe.wordpress.com/

    If you’d like, you can send me an email via this contact form and mention this thread, as well as a few examples of the email addresses that didn’t receive a confirmation email. I’ll be happy to take a look at our email logs to find out what happened.

    So, there was no way to transfer the subscriptions and stats from this “earlier” site to the correct site? I had 250 subscribers which I had transferred from our earlier wordpress.com site. Fortunately, I downloaded them last night. If they can’t be recovered, can they be uploaded to subscriptions?

    I transferred all subscribers from the testing site to the new one. You should be all set there!

    Also, stats still are still random. I get “We are unable to get your stats right now. Please reload this page to try again.” Per your instructions, I disconnected/reconnected and received a “secret_1_malformed” message. I had to disable all plugins, then reactivate jetpack, and then reactivate my other plugins. Same results with stats.

    It’d be great if we could narrow this down to the one plugin that conflicts with Jetpack and generates this error. Next time this happens, could you deactivate each one of your plugins, but one at a time, and let me know if you can find a conflict?

    Thanks!

    Thanks. Everything seems to be working now. I’m not sure what happened with the stats not connecting, but it wasn’t a plugin issue — I haven’t changed anything, and the stats have been stable for more than 24 hours.

    Appreciate the support.

Viewing 7 replies - 1 through 7 (of 7 total)
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