Support » Plugin: Contact Form 7 » There was an error trying to send your message. Please try again later.

  • Resolved centenarylaw

    (@centenarylaw)


    All contact forms have suddenly stopped working on our site, nothing is showing up in the js console which provides any cause for the issue. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • I tested you form but I can’t see the CF7 error border color – it’s partly hidden & it looks like your theme is changing the styling.

    If the error color is orange – this indicates reCAPTCHA v3 is not working correctly on your site.

    You may see this error if you’ve:

    • previously used reCAPTCHA v2 with CF7
    • updated to CF7 5.1.1 or newer and
    • not changed your previous reCAPTCHA v2 keys to reCAPTCHA (v3) keys at Contact > Integration.

    Our forms now seem to be working again, we contacted the hosting provider and asked them to check there was nothing on the firewall or smtp settings causing the emails not to be sent. They reported no issues, so no idea what has caused the issue.

    Update – Now not working again, seems very intermittent.

    I’ve gone through and added the v3 integration keys to the site and tested. Still doesn’t appear to be working. The border on the error messages appear to be red. Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘There was an error trying to send your message. Please try again later.’ is closed to new replies.