There was an error loading policy check details

Hi there @jlstysis 👋

There was an error loading policy check details

Thanks for reaching out, let’s figure out why things are not lining up!

Setup stalls on step 3.

From what I gather, this is in reference to the setup & configuration steps detailed here, in the documentation. Correct?

Displays error at the bottom left of the screen for about 5 minutes “There was an error loading policy check details.”, then just keeps hour glassing indefinitely.

A picture is worth a thousand words, as the saying goes, therefore, could you share a screenshot of that screen where the hour class appears stuck, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then click the Copy for support button. You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

Looking forward to hearing from you!