Support » Plugin: Formidable PRO2PDF » There was an error generating the PDF file.

  • Dear Support Team,
    i get following error when generating a pdf:

    There was an error generating the PDF file.
    Your server wasn’t able to upload PDF file: Could not resolve host: PDF API

    on all of my pages.
    Pls fix it quick, because i rely on your service!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author rasmarcus

    (@rasmarcus)

    Unfortunately, the service went down 10 mins after we went offline for the night. Our service provider has now been notified and they are working on the issue. We expect the service to be back up in the next few minutes.

    Our apologies, we will be working closely with our provider to determine what needs to be done to avoid any further outages. While this is only the 2nd outage in a year, it is the 2nd outage in as many weeks.

    We remain at your service.

    Plugin Author rasmarcus

    (@rasmarcus)

    The server is back up, we are waiting on details as to the cause of the outage.

    We remain at your service.

    Thread Starter borisher

    (@borisher)

    thank you for your quick response! please make sure it runs properly, we rely on it. Thank you!

    The server is back down again today! Please fix this issue. It is creating customer service complaints.

    Plugin Author rasmarcus

    (@rasmarcus)

    We, and our hosting provider, are constantly monitoring the server. So far the issue has not been easy to find, however, we are reviewing options to move the server to another hosting provider.

    The site is back up, and we have not stopped monitoring the issue.

    We remain at your service.

    Hello again,

    It appears that you are down again this morning. Could we have an estimated time for the resolution of this issue?

    Hello,
    i have the same problem for my website and forms, with this error :
    “There was an error generating the PDF file.
    Your server wasn’t able to upload PDF file: Could not resolve host: PDF API”
    Could you give us a delay for the resolution of this issue ?
    Thanks

    Plugin Author rasmarcus

    (@rasmarcus)

    Our server is back up and we are reviewing a move of the server to DigitalOcean.

    We remain at your service.

    Plugin Author rasmarcus

    (@rasmarcus)

    We are currently performing an unscheduled emergency upgrade of our server. There will be interruptions in service while upgrading.

    We remain at your serivce.

    Thank you for the update. Your plugin has been extremely reliable for my team over the last few years. This is a rare occurrence. I know you will get this resolved.

    FYI, these guys are pretty good as well.

    https://www.linode.com/

    Plugin Author rasmarcus

    (@rasmarcus)

    Good news! Bad news. And, our sincerest apologies.

    First, we have not located the exact cause of the bad news, what appears to be, a random memory leak.

    You have our sincere apologies. We realize the trust and faith you have in PRO2PDF as we are humbled by it.

    To mitigate the ongoing server stability issue, we doubled the server’s resources and will continue to monitor its performance closely.

    Moving the server to a new host is also being considered. However, Nexcess has been highly reliable for all of us for many years, so we will try the resource upgrade, and then we’ll see how to proceed.

    Finally, the good news!
    #1. We’re committed to maintaining PRO2PDf as long as all the core apps remain compatible.

    #2. We have reopened the offer to migrate to E2Pdf. Click here.

    This offer was previously unavailable to users who purchased PRO2PDF after December 2018.

    All single-site users who purchased an activation key (or purchase one by the end of this week) may migrate to the latest – and greatest ever made – PDF plugin for Formidable Forms and many other data capturing plugins, including WP Page/Post Meta and our latest Woo extension, E2Pdf.

    Here’s a demo video of how to migrate your PRO2PDF license key.

    PRO2DF field map layout templates may be converted to E2Pdf with our migrate tool. Here’s a video of how to migrate PRO2PDF field map layouts.

    Did you know? E2Pdf can;

      Span data across pages.
      Save merged PDFs to your server.
      Send PDFs to Zapier and/or Adobe Sign.
      Instantly VIEW merged PDFs in WordPress after Submit.
      Add conditional logic and HTML (limited) to the merged PDF.
      Auto-create PDF Forms based on existing Formidable Forms.
      → → Auto-generate Formidable Forms ← ← based on an uploaded PDF form.
      And, there’s more, too much to list here.

    We remain at your service.

Viewing 11 replies - 1 through 11 (of 11 total)
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