Support » Plugin: Slimstat Analytics » There was an error downloading the MaxMind Geolite DB: Service Unavailable

  • Resolved chrislt

    (@chrislt)


    Hi, there.

    I’ve just reinstalled Slim Stat, and when I try to install Geolight DB, I get this error message:

    “There was an error downloading the MaxMind Geolite DB: Service Unavailable”

    I saw another thread where you suggested that possibly someone’s host was blocking this, and I’ve asked my host, Siteground, to look into it. But I doubt it’s them, because I had Slim Stat installed previously (not long ago, and on the same host) and Geolite DB installed fine then.

    Do you know of anything else that could be causing it?

    • This topic was modified 5 years, 4 months ago by chrislt.
Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter chrislt

    (@chrislt)

    Maxmind has said that I’m (or rather the shared server I’m on) not blocked. So maybe it *is* related to a Cloudflare node near me (New Zealand).

    Anyway, I don’t want to bother anyone any more than I already have, so I’ve manually uploaded the database to my Slim Stat directory. And Slim Stat is now geolocating. 🙂

    Thanks again for your help, everyone.

    Plugin Author Jason Crouse

    (@coolmann)

    Okay, great. You’re very welcome.

    Please consider writing a review for Slimstat as a token of appreciation for the support you received. It would be a nice way to say thank you and to let people know how much you value this plugin:

    https://wordpress.org/support/plugin/wp-slimstat/reviews/#new-post

    Jason

    Thread Starter chrislt

    (@chrislt)

    Done. 🙂

    Plugin Author Jason Crouse

    (@coolmann)

    Much appreciated!

    Dear chrislt, dear Jason,

    I am facing exactly the same problems and tried to upload the file manually. Unfortunately Slim Stat is not geolocating. I guess it uploaded the data to a wrong direcory. So please could you tell me the correct one?

    Best

    Ulrich

    Plugin Author Jason Crouse

    (@coolmann)

    Hi Ulrich,

    after you download the file, you will need to unzip it (you might need a third-party tool like 7zip, to uncompress a .gz file). Rename the unzipped file to maxmind.dat and then upload it to

    /wp-content/uploads/wp-slimstat/

    Let me know if that does the trick,
    Jason

    Hi Jason,

    thanks a lot, I did what you suggested and change the access properties to 755! Everything is fine!!!

    best regards

    Ulrich

    • This reply was modified 5 years, 2 months ago by scinoptica.
    • This reply was modified 5 years, 2 months ago by scinoptica.
    Plugin Author Jason Crouse

    (@coolmann)

    That’s great! Thank you for letting us know.

    Plugin Author Jason Crouse

    (@coolmann)

    Thank you for sharing your solution!

    Best,
    Jason

Viewing 9 replies - 16 through 24 (of 24 total)
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