There was a problem with your username or password.
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Hello,
I’ve been setting up a site for my business, and have begun accepting students, but whenever anyone tries to login using the PM Pro login page (or even a page that has the shortcode), the user gets this message:
There was a problem with your username or password.
The weird thing is – if you go to the usual /wp-login.php page, the same user is able to login with NO problem whatsoever!!
This has been driving me crazy and racking my brain.
I searched your support forum and found a similar topic:
https://wordpress.org/support/topic/login-always-fails/But that topic thread was never resolved, and now I have the exact same problem!!
I’m aware of the case sensitivity of even the user name.
I’m using the latest versions of everything.What could possibly be happening here?
Thank you in advance!
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UPDATE: Upon further testing of OTHER sites that I have PMP installed on, I’m experiencing the EXACT same issue with ALL of them!!
The user cannot login on any page using the PMP logic.
Please help!!
Thank you-Tony
Hello @tonypearl,
I’m sorry this is not working as expected. Can you let me know if you have any cache setup on your site or the server level? This can be a problem if our pages are not excluded from being cached. Please see this guide about cache and PMPro https://www.paidmembershipspro.com/documentation/advanced/caching/.
You may want to check to see if your host has server-level caching also.
If caching is not the issue, can you supply your site health information so we can see what other plugins are running on your site and how your levels are set up?
Thank you,
Kim WHi @kimwhite
Thanks for your reply.
No, my site does not have cache plugins setup.
I don’t know about my server, so I’ve already submitted a support ticket to find out IF they cache things on their level, and if so, HOW can I selectively disable them?I’ve done further testing, and here’s what I’ve found:
Every site on that server that has PMP has this issue.
I tried it on another site on another server, and the problem was not there.This would suggest that the issue is on the server side here.
However, I don’t recall having this issue with this server like a week ago. Very strange!
And are there any workarounds that I can put into place to get my members able to login until this issue is fully discovered and resolved?
Thank you!
-TonyHere’s my site health information:
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This gives you access to all the Training Articles, Scripts, Tools, Videos, Contract Help, Special Discounts, Powerful Resources, some extra motivation when you need it, and MUCH more!\r\n\r\nThe site is constantly being updated, so you'll want to check back often. And feel free to stay a member for as long as you like!", "confirmation": "<p style=\"text-align: center\"><strong>Congratulations, it's Official!\u00a0\u00a0<\/strong>You're now a member of our website!<\/p>", "initial_payment": 27, "billing_amount": 27, "cycle_number": "30", "cycle_period": "Day", "billing_limit": "0", "trial_amount": 0, "trial_limit": "0", "allow_signups": "1", "expiration_number": "0", "expiration_period": "" }, "2": { "id": "2", "name": "Fast Offer Generator", "description": "The Fast Offer Generator lets you generate 3 customized, personalized offers to any seller in less than a minute.\r\n\r\nYou'll be able to create a variety of packages, quickly and easily.\r\nIt comes complete with a professionally copywritten cover letter that has the seller's information, your information, and a strong Call To Action.\r\nThis powerful tool will also automatically calculate the math <em>for<\/em> you, which means it makes your life easy!\r\n<p style=\"text-align: center\"><strong>Remember: The more OFFERS you make, the more MONEY you make<\/strong><\/p>\r\n<strong>Grab this powerful tool for only $47 today!\u00a0<\/strong><em>(No monthly payments)<\/em>", "confirmation": "<strong>CONGRATULATIONS, YOU'RE IN!<\/strong>\r\n\r\n<strong>Wow - you're about to start making offers faster and easier than you ever thought.<\/strong>\r\n\r\nHere's the access for the page you need: <a href=\"https:\/\/yourrealestatecourse.com\/offer\" target=\"_blank\" rel=\"noopener\"><strong>https:\/\/yourrealestatecourse.com\/offer<\/strong><\/a>\r\n\r\nNow go put this to good use!\r\n\r\n-Tony", "initial_payment": 47, "billing_amount": 0, "cycle_number": "0", "cycle_period": "", "billing_limit": "0", "trial_amount": 0, "trial_limit": "0", "allow_signups": "1", "expiration_number": "0", "expiration_period": "" } } pmpro-custom-templates: No template overrides pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set pmpro-htaccess-cache-usage: Off pmpro-pages: account: https://yourrealestatecourse.com/membership-account/ billing: https://yourrealestatecourse.com/membership-account/membership-billing/ cancel: https://yourrealestatecourse.com/membership-account/membership-cancel/ checkout: https://yourrealestatecourse.com/membership-account/membership-checkout/ confirmation: https://yourrealestatecourse.com/membership-account/membership-confirmation/ invoice: https://yourrealestatecourse.com/membership-account/membership-invoice/ levels: https://yourrealestatecourse.com/membership-account/membership-levels/ login: https://yourrealestatecourse.com/login/ member_profile_edit: https://yourrealestatecourse.com/membership-account/your-profile/ pmpro-library-conflicts: No library conflicts detected.
Hello Tony,
Until you find out what is interrupting the login page, you can set your PMPro “Log In Page:” to “–Use Default WordPress–“.
Kim W
Thanks, Kim.
I appreciate the temporary workaround fix. I’ve done that and I’m able to login as a subscriber… although it does take me to the WP login page after the nice-looking PMP login page redirects me. Then I have to enter my info again.
So here’s another tiny wrinkle… I was able to login to my test site (on the same web host as my main site) in the proper way.
What could the problem be here??
Tony
Quick question: If I upgraded and bought one of your licenses, would I be able to get support – maybe even someone who could login to my site and help me fix this issue?
Thanks,
TonyUPDATE!!:
I’m very happy to say that I was finally able to figure out what the issue was and FIX it!The problem was that I was using a Captcha plugin on my regular WordPress login pages. It must have somehow interfered with the PMP login logic, and prevented it from working correctly.
Once I deactivated (then deleted) the Captcha Bank login plugin, everything worked perfectly!!
Very happy now, and back in love with PMP.
And I’ll still be getting that license.Thanks again for your assistance,
TonyP.S. One thing I just noticed: When I click the ‘Logout’ button/link, it takes me to the default login page. How can I fix that so it goes to the PMP Login page after logging out?
P.P.S. How can I redirect users to go to the page where they were sent that’s protected after logging in?
THANKS!!
- The topic ‘There was a problem with your username or password.’ is closed to new replies.