Support » Plugin: WP Mail SMTP by WPForms » There was a problem while sending the test email.

  • Resolved amitdutt


    i am using this plugin & its working good but from last 5 days its stop working. while testing its show there is error. i attached debug log

    WordPress: 5.2.3
    WordPress MS: No
    PHP: 7.3.11
    WP Mail SMTP: 1.6.0

    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host.
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    OpenSSL: OpenSSL 1.0.2t 10 Sep 2019
    SMTP Debug:

    2019-11-20 12:50:30 Connection: opening to, timeout=300, options=array (
    2019-11-20 12:50:30 Connection: opened
    2019-11-20 12:50:30 SERVER -> CLIENT: ESMTP Exim 4.92 #2 Wed, 20 Nov 2019 12:50:30 +0000
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    2019-11-20 12:50:30 CLIENT -> SERVER: EHLO
    2019-11-20 12:50:30 SERVER -> CLIENT: Hello []
    250-SIZE 52428800
    250 HELP
    2019-11-20 12:50:30 CLIENT -> SERVER: STARTTLS
    2019-11-20 12:50:30 SERVER -> CLIENT: 220 TLS go ahead
    2019-11-20 12:50:30 SMTP Error: Could not connect to SMTP host.
    2019-11-20 12:50:30 CLIENT -> SERVER: QUIT
    2019-11-20 12:50:30 SERVER -> CLIENT: MIA

    The page I need help with: [log in to see the link]

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  • Plugin Support Sanjeev Aryal


    Hi @amitdutt,

    The message you’re seeing can have a lot of potential causes. Generally, though, the best next step is to reach out to your site’s hosting provider to find out if the site’s server might be blocking SMTP from working in some way.

    Alternatively, you could switch to Gmail mailer, which is API based and is more secure, reliable and does not often encounter server related issues like blocked port. Here’s our tutorial on setting up a Gmail mailer.

    I hope this helps!

    Plugin Support Sanjeev Aryal


    Hi @amitdutt – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)
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