Support » Plugin: YITH WooCommerce Request A Quote » There was a problem in sending your request. Please try again

  • Hi, have latest wordpress version, tried on porto theme. I tested the free version of YITH WooCommerce Request A Quote in my local website, and when a customer submit her quote request, it shows him an error like : There was a problem in sending your request. Please try again.

    How can i fix thid bug.

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  • Hi,

    Our web site is on a “Pofo theme” and when I try the free version of your plugin I always get the following message : “There was a problem in sending your request. Please try again”. I tried with “twenty seventeen” theme and got exactly the same problem.

    I tried to re-install the plugin but It did not help , same issue .

    I can see the “request a quote” mail option in woocommerce 3.3.3 (my version WP 4.9.4).

    The add to quote button appears on singles products and i can see the list on the request quote default page but can never send the file.
    I tried also with a contact form 7 including the shortcode [yith-request-quote-list] , Then it sends the email but not including the list …

    I really need to solve this problem urgently as our web site is on line and based on the principe of requesting a quote for our clients, we can not show our services prices.

    I did also ask the “pofo theme” support team to take a look at this issue, this theme as a full compatibility with woocommerce so it is surprising that your plugin would not be able to work with it.

    It is not a problem for us to buy the premium version as we will need it for customization, but if i can not get the free version to work properly I will not take the risk to buy the premimum to get the same issue.

    Thanks for your help

    netonth

    (@netonth)

    I got it to work after adding email address to “From Email Address” field on WooCommerce email tab.

    WooCommerce->eMail tab->Email to request a quote (settings icon). After clicking the settings you can add your email to From Email Address field. Now it should work.

Viewing 2 replies - 1 through 2 (of 2 total)
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