Support » Plugin: WP Social Chat » There is no linked whats app account to this phone number

  • Resolved LogoLogics

    (@logologics)


    Hi,

    I am trying out the free version but always get these errors:

    – There is no WhatsApp account linked to this number
    – Phone number shared thrue url is invalid.

    I tried all sorts of combinations to enter the Mobile Phone number but keep getting these errors on Mobile and on PC.

    I will share a fictional number to help you understand.

    The number for whatsapp here in the Netherlands would be this format:

    0655566622

    I entered it with and without the 0
    With a plus sign too, but always this error.

    Am I doing something wrong or is this a bug?
    I am using version 4.5.7 and php 7.2

    Thanks,
    Annie

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author quadlayers

    (@quadlayers)

    Hello @logologics
    Looks like you havent included the country code
    Make sure your phone works in this link
    https://web.whatsapp.com/send?phone=yourphoneshouldworkhere

    LogoLogics

    (@logologics)

    Hello @quadlayers,

    Sorry about the late response, totally missed the notification!

    When I click on the link, my web whats app opens as supposed to.
    I did include the country code, with and without the + sign.
    I get the error “Phonenumber shared via Url is not valid”

    Here is my fictional number again to show what I tried:

    0655566622
    655566622
    +31655566622
    31655566622

    I just do not get it to actually get the whatsapp to work.

    Plugin Author quadlayers

    (@quadlayers)

    hello

    the correct format is: 31655566622

    make sure you change it on button and contact if you have box enabled

    kind regards

    LogoLogics

    (@logologics)

    Hello @quadlayers,

    Ah, yes now it works like a charm, thanks!

    Have a great day,
    Annie

Viewing 4 replies - 1 through 4 (of 4 total)
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