Support » Plugin: WP eCommerce » There is no download link on products.

  • Resolved deziner.web


    Dear wp-ecommerce Support,

    I recently started to working with wp-ecommerce plugin and integrated on my website: ( The issue is I can’t see any download link on my products. there is no issue in purchase (I am using 2checkout) once my client submit there order it says only: (Thank you for purchasing with synergy, any items to be shipped will be processed as soon as possible, any items that can be downloaded can be downloaded using the links on this page. All prices include tax and postage and packaging where applicable.
    You ordered these items:) there is no download link. I use test gateway too but no success.

    Kindly help me out in this problem.


Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Justin Sainton



    Is this issue new with, or did it also occur in 3.8.10?

    Hello Justin,
    Thanks for your response, Well I was using 3.8.9 but I upgraded it with new version ( also upgraded my database as recommended by plugin.
    But I still facing same problem. I can’t see download link in my products nether in email, it shows only: Name, Price, Quantity, Item Total.
    I am on latest version of wordpress.

    Kindly let me know what should I have to do.


    One more thing once user submit product form they get this email: Order Pending: Payment Required.

    but the product is free. why it is still in pending?

    Plugin Author Justin Sainton


    If the product is free – does that mean you are using the Test Gateway?

    The test gateway sets products to an “Order Received” status. If I recall correctly, downloadable links are not shown for that status. You’d need to use a gateway that set the status to a completed status (Like Payment Accepted or Job Dispatched).

    hey justin Thanks again for a quick response.

    yes I am using Test gateway for my free products. and now its showing download link (only in free product), I followed steps on this website:

    But Now I have 2 questions hope you will guide me in these too.

    1. Once my customers order my paid product (after successful transaction) they can’t see download link on my website and not in email (they see pending payment in email) and on website the see only (Name, Price, Quantity, Item Total.) I am using 2checkout for my transaction.

    2. I want to show direct download link on my free products not to fill a form then purchase.

    Hope you understand what I mean.


    Plugin Author Justin Sainton


    There may be an issue on 2Checkout where the payment status is not being set to successful. As far as the second item is concerned, that would be a theme-related issue if you’re wanting to show the download link directly on the theme page.

Viewing 6 replies - 1 through 6 (of 6 total)
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