Support » Fixing WordPress » There has been a critical error on your website

  • saraespana1986

    (@saraespana1986)


    Good Morning.

    4 days ago while I was updating some plugins, the website crashed and now only the message appears: There has been a critical error on your website.

    I have entered through the FTP and I have changed the names and there is no way to solve it.
    From my domain support they have told me that
    the error path is: /public/wp-includes/class-wp-hook.php

    I have read that it has happened to many people, but I cannot find the solution.

    It is very urgent because it is my final Master’s work and I am very worried.

    The page I need help with: [log in to see the link]

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

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